UX Writer

Overview

Join a leading global enterprise that is revolutionizing how customers interact with their services every day. Partnering with Aquent, you’ll be at the forefront of crafting seamless, intuitive experiences that reach millions, directly impacting how customers discover and engage with innovative delivery solutions. This is an unparalleled opportunity to influence the core of customer interaction, shaping how users perceive and navigate critical services on a massive scale.

We are seeking a visionary and highly skilled Content Strategist / UX Writer to elevate customer-facing experiences across our dynamic platform. This pivotal role offers the chance to shape the voice and content strategy for critical initiatives, ensuring clarity, engagement, and a world-class user journey. You will play a key role in defining how our customers interact with our services, making complex processes intuitive and delightful.

**What You’ll Do:**

* Craft clear, concise, and compelling UX content, applying e-commerce best practices to enhance user understanding and engagement.
* Lead comprehensive content strategy development for complex, high-visibility projects, defining messaging architecture and tone.
* Act as a content multiplier, empowering design teams through education and documentation of best practices in UX writing.
* Conduct thorough content audits to identify opportunities for improvement and drive measurable business impact.
* Leverage data-driven insights and user feedback to continuously test, iterate, and optimize content solutions.

**Must-Have Qualifications:**

• 7+ years of dedicated professional experience in UX writing, content design, or content strategy.
• Proven ability to effectively communicate and collaborate with diverse stakeholders.
• Experience in a B2C environment.
• Strong background in e-commerce content strategy.
• Figma 

**Nice-to-Have Qualifications:**
* Demonstrated success in elevating the UX writing capabilities of design teams through training and outreach.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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