Product Support Technician

Overview

We are seeking a Product Support Technician for our client’s Project Amplify team. This will be a one-year hybrid engagement in Beaverton, OR is scheduled to start in December. The Project Amplify team is a multidisciplinary team of Mechanical Engineers, Electrical Engineers, Designers, Digital Leads, Researchers, Program Managers, Scientists, and Algorithm/Controls Engineers. The powered athlete team has been created to break the rules of human potential, delivering boundary-pushing innovations to empower everyday athletes in expansive ways, which accelerates and empowers a hybrid physical/digital future, developing cutting-edge technologies to serve forward-thinking athletes. Our client’s team is innovative, diverse, accountable, multidisciplinary, and collaborative, taking technology into the future and bringing the world with it.

Who we are looking for
We are looking for an experienced and collaborative teammate to support and troubleshoot hardware at the intersection of sport, biomechanics, mechanical engineering, and robotics to help develop new, innovative products for everyday athletes. You would work closely with the Research Team, Reliability Team, and the Engineering Team. You would use biomechanical hardware and software systems to troubleshoot issues. The successful candidate would bring a mechanical aptitude, excellent communication skills, a willingness to wear many hats, a positive attitude, and an innovator’s mindset.

Responsiblities

•  You will work closely with the Engineering Lead to understand the hardware design and vision, then work relentlessly to ensure a healthy fleet of hardware is available at all times.
• You may develop new tools, methods, and procedures to document hardware status, version history, or capture data. You will interface with the Engineering Team to collaborate on the best approach to testing and verifying designs.
• You may be asked to brainstorm on assisting with quick solutions to unforeseen issues in product or test equipment.
• Finally, you will analyze and summarize hardware health, then communicate findings to the Amplify Project Team.
• A typical week would include collaborative meetings with Engineers and Project Team members to align on the plan to maintain hardware health, heads-down work time to troubleshoot, repair, and document findings to optimize the hardware and related systems.
• It could also include owning several side projects necessary to keep the program on a successful path.

You will also

• Utilize your mechanical aptitude to assemble, rework, and troubleshoot mechatronic systems.
•  Perform functional checks on devices that may be operating outside of normal parameters.
•  Correlate sensor values to their real-world implications utilizing established diagnostic tools.
• Support build operations and utilize tools ranging from manual hand tools, epoxies, heat presses, and laser cutting equipment.
•  Organize, track, and maintain spare parts inventory necessary for quick turnaround repairs.
• Manage a fleet of devices while tracking their current state of rework and custom modifications in an organized manner.
• Operate, monitor, and manage cycle test equipment.
• Work at the command line level while interacting with the device or test equipment.
• Utilize ESD best practices during electrical component handling and soldering.
• Maintain focus and consistency on delicate, sometimes repetitive tasks.
• Ensure all work is completed following appropriate safety guidelines

Qualifications
• BS in Biomechanics, Engineering, Kinesiology, or related fields -OR- AS plus 2 years of experience
• Effective communication, people, and collaboration skills
• History of conducting hardware repairs and documenting in systems
• Bias toward action and resilience in the face of challenges
• Experience in robotics or mechatronics is a plus

#LI-AJ

The target hiring compensation range for this role is $30.00 to 34.00 per hour. Compensation is based on several factors, including but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.