Warehouse IT Associate

Overview

This is an onsite role. Work hours are 11am-7:30pm EST in West Chester, OH. 

**What You’ll Do:**

* Monitor and manage critical data extracts and file downloads essential for daily operational processes.
* Execute and manage the breakdown and distribution of vital operational tags, including manual sorting and folding.
* Generate and deliver various operational reports as needed to support business functions.
* Handle re-printing requests for operational tags, ensuring accuracy and timely delivery to maintain workflow.
* Process material returns, which involves printing, sorting, and preparing items for delivery.
* Manage inventory and replenish daily operational supplies, such as tags, forms, printer ribbons, and paper.
* Provide crucial site support for the operational technology infrastructure, ensuring its continuous functionality.
* Actively participate in and cover launch activities for the Warehouse Management System (WMS).
* Perform daily setup tasks within the operational technology environment, preparing for tag printing and data extraction.
* Ensure the continuous functionality of printing equipment, managing the output of high volumes of operational tags daily.
* Facilitate data extraction from core systems, processing and preparing files for daily operations.
* Conduct basic IT break-fix tasks and efficiently escalate more complex issues to the broader support team.
* Assist with general administrative, technical, and customer service tasks across various business units.
* Gather, develop, maintain, and interpret complex operational data to inform decision-making.
* Communicate statistical and technical data effectively to internal and external stakeholders.
* Assist in system change management and deployment efforts, contributing to process improvements.
* Respond to routine system and batch processing issues, ensuring minimal disruption.
* Participate in asset management, procurement, and inventory of hardware and software resources.
* Conduct physical inventories and participate in audits to ensure accuracy.
* Provide customer assistance for routine software, hardware, and network inquiries.
* Administer operational policies and procedures, ensuring compliance.
* Process requests for operational changes, additions, or moves within the system.
* Assist project leaders with administrative tasks related to system alterations and deployments.
* Schedule installations and testing with third parties and authorized users.
* Monitor and manage hardware resources to optimize performance.
* Monitor and report on operational and financial metrics, providing valuable insights.
* Assist in providing security consulting and detecting security violations to protect assets.
* Provide support for vital records and disaster recovery initiatives.
* Assist in planning, scheduling, monitoring, and reporting activities for facility projects.

**Must-Have Qualifications:**

* A 2-year technical degree OR a minimum of 2 years of significant warehouse experience.
* 0-2 years of experience in an operations or IT support role.
* Strong organizational, planning, and data management skills.
* Demonstrated problem-solving, critical thinking, and analytical abilities.
* Excellent written and verbal communication skills.
* Ability to work independently and collaborate effectively across functions.
* Proficiency in MS Office Suite (Word, Excel, PowerPoint).
* Ability to handle multiple projects simultaneously and prioritize assignments within tight constraints.
* Proven data entry experience.
* Strong computer literacy.
* Proficiency in Excel.
* Experience with Warehouse Management Systems (WMS).

**Nice-to-Have Qualifications:**

* Bachelor’s degree in Business Administration, Finance, Computer Science, or a related field.
* Knowledge of MS Access and Project.
* Experience working in complex, global environments with diverse project teams.
* Understanding of corporate and unit policies and procedures.
* Prior Computer Operations experience.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.