D2C Site Operations Coordinator

Overview

At Aquent, we partner with leading global brands to connect them with exceptional talent who drive innovation and impact. We’re currently seeking a passionate and driven individual to join a dynamic team at a world-renowned company in the consumer goods industry, celebrated for its iconic brands and commitment to digital excellence. This is an incredible opportunity to shape the future of direct-to-consumer experiences and make a tangible difference in how millions of customers interact with beloved products.

Are you ready to be at the forefront of digital transformation, influencing customer journeys and optimizing online experiences for a beloved global brand? We’re looking for a proactive and detail-oriented individual to play a pivotal role in enhancing our client’s direct-to-consumer (D2C) digital platforms. You will be instrumental in ensuring seamless feature releases, optimizing site performance, and delivering best-in-class user experiences that resonate with consumers worldwide. Your expertise will directly contribute to the success of digital initiatives, driving engagement and growth across various online touchpoints.

**What You’ll Do:**

* Drive the evolution of global D2C websites, supporting feature releases through monthly sprints with international teams.
* Lead the end-to-end process for website IT ticket creation and review, collaborating closely with developers to implement new features, resolve defects, and identify optimization opportunities.
* Manage the daily execution of specific brand layer site operations, ensuring smooth functionality and alignment with strategic goals.
* Act as a key liaison, fostering strong communication between technical and business stakeholders.
* Contribute to the brand development roadmap by understanding new feature functionalities and incorporating regional and country-specific needs.
* Participate in the review of website design processes, collaborating in monthly sprints with global teams.
* Oversee the complete e-merchandising process for the website, working with third-party agencies to develop numerous product detail pages and landing pages annually.
* Translate complex technical documentation into actionable solutions for digital marketing and innovation initiatives.
* Champion quality execution and industry best practices for D2C front-end experiences, optimizing for superior UX/UI while keeping brand pillars and consumer needs central.
* Manage the client’s backend systems for digital services, ensuring all functionalities are properly configured before new product launches.
* Implement essential updates and maintenance requests from global and market teams.
* Conduct thorough industry research and competitive audits to inform future digital trends and D2C strategies, including new templates, online services, and layout designs.
* Provide daily support to leadership, managing evolving priorities in the Digital & Ecommerce space with a proactive attitude and meticulous attention to detail.

**What You’ll Bring:**

* 2 – 3+ years of hands-on experience managing D2C website front-end.
* Proven experience in website development, e-merchandising tasks, digital design, and UX/UI principles.
* A strong technical foundation with the ability to clearly understand and articulate digital integrations and website fundamentals.
* Basic knowledge of D2C best practices.
* Strategic thinking capabilities, with the ability to provide clear, in-depth analysis across diverse digital topics.
* Prior experience managing third-party vendors, demonstrating clear direction-setting and collaborative partnership skills.
* Adept at cross-functional collaboration to successfully launch digital initiatives.
* A curious mindset, unafraid to ask questions and seek clarity.
* A self-motivated individual with a positive attitude and excellent communication skills.
* A true self-starter with an entrepreneurial mindset, agile approach, problem-solving abilities, and self-sufficiency.
* Exceptional multitasking, efficiency, organization, and a proven ability to deliver high-quality work on time.
* Proficiency with leading D2C website platforms and e-merchandising tools.
* Familiarity with project management tools.
* Strong learning agility to quickly master new technology platforms.
* Previous exposure to consumer & A/B testing platforms and web analytics tools.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.