Social Media Community Manager

Overview

We’re partnering with a pioneering company at the forefront of redefining personalized computing experiences. They are seeking a passionate and dynamic individual to join their team and become the voice of their innovative product. This is a unique opportunity to directly shape customer journeys, build a thriving online community, and turn valuable feedback into actionable insights that fuel growth and innovation. Your contributions will be pivotal in ensuring early adopters feel heard, supported, and excited about the future of personalized technology.

Are you a social media enthusiast with a knack for building vibrant online communities? As a key member of the Customer Experience team, you will serve as the essential bridge between the company and its growing user base. You’ll manage engagement, communications, and reviews across various digital channels, ensuring every interaction is clear, empathetic, and precise. This role offers the chance to make a significant impact by fostering a loyal community, advocating for the customer voice internally, and directly influencing the evolution of ground-breaking technology.

**Key Responsibilities:**
* Develop, plan, and schedule compelling content across diverse social media platforms, ensuring a consistent brand voice.
* Actively manage the company’s presence on major social networking sites.
* Design and execute community outreach initiatives and engagement promotions, including contests and giveaways.
* Collaborate closely with customer service to address user concerns and moderate user-generated content effectively.
* Continuously refine and implement best practices for customer engagement and brand building on social channels.
* Monitor and analyze key social media metrics, generating weekly performance reports to inform strategy.
* Stay abreast of evolving social media trends and platform dynamics to maintain a competitive edge.
* Champion the voice of the customer within the organization, reporting insights and advocating for social media’s strategic importance.
* Forge partnerships with internal subject matter experts to cultivate rich content for distribution across social networks.

**Must-Have Qualifications:**
* 2-3 years of experience in community management.
* Bachelor’s degree required.
* Thorough understanding of social media and community management best practices.
* Excellent written and oral communication skills, with proven experience communicating effectively with both customers and senior management (2-3 years).
* Demonstrated ability to navigate ambiguity, adapt flexibly to change, and deliver results in a fast-paced environment (2-3 years).
* Strong bias for action and exceptional prioritization skills.

**Nice-to-Have Qualifications:**
* Experience in running successful online promotions, such as sweepstakes or contests.
* Experience managing a comprehensive social media presence, online marketing strategy, or an online community.
* Proven ability to engage and grow large online communities (e.g., 1 million members or more).
* Familiarity with social media advertising strategies across various platforms.
* Exceptional copywriting abilities and sound editorial judgment.
* A data-driven approach, utilizing quantitative data and metrics to guide editorial decisions and marketing activities.
* Strong influence management skills, capable of guiding business and technology teams without direct authority.

**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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