Portfolio & Operations Manager

Overview

Position Summary

We are seeking a highly experienced and collaborative Portfolio & Operations Manager to support a 6-month FTE leave coverage engagement. This role will focus on streamlining operational processes, driving efficiencies, managing contracts and payments, and creating impactful visualizations to support strategic decision-making. The ideal candidate will bring strong leadership, communication, and financial management skills, along with a proven ability to navigate a matrixed corporate environment and lead organizational change.

Key Responsibilities

Operational Excellence & Process Optimization

• Lead comprehensive onboarding to tools and processes during the first ~90 days, with a primary focus on identifying opportunities for efficiency improvements and evaluating existing processes.
• Analyze and enhance workflows across the team and broader organization to increase operational effectiveness.
• Document, maintain, and optimize Standard Operating Procedures (SOPs) to drive process efficiency.
• Apply a change management approach to support successful transitions to new processes, leveraging peer and people management skills to align stakeholders.

Visualization & Communication

• Develop executive-level presentations and visual reports using PowerPoint to communicate complex operational insights to senior leadership.
• Create dashboards and operational insights using Airtable or similar platforms to support data-driven decision-making.
• Communicate effectively across a matrixed organization, with particular strength in navigating relationships with senior leadership.

Contract & Financial Management

• Manage contract lifecycles, including drafting, negotiation, execution, and renewals, with consideration for vendor safety and security protocols.
• Oversee payment processes and vendor relationships to ensure compliance and operational continuity.
• Support budgeting, forecasting, and financial planning activities to inform strategic resource allocation.

Team Collaboration

• Work directly with a team of 6 colleagues, all reporting to the Resilience Leadership team under the Chief Security Officer.
• Collaborate cross-functionally to implement process improvements and support organizational objectives.

Qualifications

Required

• Bachelor’s degree
• Minimum 8–9 years of experience in operations management or related field
• Strong leadership and communication skills, with demonstrated ability to navigate and influence across matrixed organizations
• Advanced PowerPoint expertise for executive-level presentations
• Experience with Airtable and/or Smartsheet
• Solid background in financial management, including budgeting, forecasting, and financial planning
• Proven experience in SOP documentation and process efficiency optimization

Preferred

• PMP (Project Management Professional) certification
• Prior experience with this organization
• Corporate business operations background with vendor safety and security experience
• Experience with peer or people management to support change initiatives and process transitions
• Change management experience and approach to organizational transformation

Desired Soft Skills

• Collaborative nature and strong team-oriented mindset
• Exceptional problem-solving skills and adaptability to shifting priorities
• Ability to multitask effectively and adjust tasks due to reprioritization
• Demonstrated experience leading through change and supporting colleagues through transitions
• Strong interpersonal skills and ability to build consensus across teams

Work Environment

• Location: On-site at WHQ with Work-From-Home Fridays (currently permitted)
• Flexibility: This arrangement is subject to change. If company policy requires all employees to work on-site 5 days a week, the resource will be expected to adhere to the updated policy.
• Engagement Length: Approximately 6 months for FTE leave coverage

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**About Aquent Talent:**
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.