Product Owner - Customer Analytics

Overview

We are seeking a skilled and flexible Product Owner to fill an important role within a Customer Analytics team. This role involves owning the product management and portfolio responsibilities for analytics products and requests. The role will also evolve to cover analytics and reporting around customer interactions with our digital channels — website, mobile app, virtual assistant, and call centers.

Key Responsibilities:

Act as the primary product owner for analytics reporting products, including Power BI and potentially more advanced reporting use cases.
Manage multiple stakeholders across various business units within the back-office pod, understanding and prioritizing their different analytics and reporting needs.
Drive the end-to-end lifecycle of analytics products from requirements gathering, through development, to delivery and ongoing refinement.
Collaborate closely with developers, regulatory teams, and business stakeholders to ensure reports and analytics meet diverse requirements.
Lead quarterly portfolio reporting efforts, consolidating input from multiple pods and ensuring timely submission to regulatory teams.
Translate business needs into clear, actionable user stories and requirements.
Conduct thoughtful stakeholder engagement by eliciting requirements actively (not just passive intake).
Communicate complex analytics concepts effectively to broad audiences, both verbally and in writing, including preparing presentations and marketing materials for leadership.
Prioritize work based on multiple competing demands in a multi-stakeholder environment.
Support transition and scaling towards new analytics capabilities focused on digital customer experience and self-service channels.

Desired Skills and Qualifications:

Proven experience as a Product Owner, preferably in an analytics or reporting environment.
Strong background in analytics product ownership including reporting tools such as Power BI.
Familiarity with concepts around portfolio management and quarterly reporting.
Comfortable gathering and defining requirements in complex, multi-stakeholder environments.
Demonstrated ability to ask insightful questions and shape requirements to produce well-thought-out products.
Excellent communication skills, capable of preparing clear reports and effective presentations for technical and non-technical audiences.
Ability to flexibly transition between back-office operational analytics and digital self-service customer experience analytics.
Experience with project and work management, including handling competing priorities and deadlines.
Ability to build partnership and rapport with diverse stakeholders.
Prior exposure to credit collections, billing, or PSE case handling analytics is a plus but not required.
Marketing experience (e.g., A/B testing, communication campaigns) is a plus but not mandatory.
Strong problem-solving skills with a customer-analytics mindset.

Work Environment:

Hybrid work setup with a requirement to be onsite a couple of days a week.
Interaction with multiple teams including developers, regulatory affairs, and business units.
Cross-functional collaboration in a dynamic, evolving environment focused on continuous improvement.

The target hiring compensation range for this role is $60 to $70 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.