UX Researcher

Overview

We are looking for a UX Researcher to work with our client:

Responsibilities:

• Prioritize research across projects, negotiate, and communicate priorities with team members and stakeholders.
• Collaborate with stakeholders (e.g., participating in objectives and key results meetings) to include UX research as part of prioritization.
• Own projects and priorities for all aspects of the research, maintaining high quality of work.
• Anticipate and remove roadblocks with the potential to impede progress (e.g., knowing when to escalate).
• Plan, design, and engage in research that informs the product/service/business mission, direction, and/or strategy, increasing knowledge about users’ needs, pain points, values, opportunities, and motivations.
• Increase the relevance, impact and usefulness of the research insights. Collaborate with cross-functional stakeholders to increase relevance, visibility, uptake of the research, and actioning on recommendations.
• Propose and use key data and metrics to evaluate product/services/business.
• Consolidate, synthesize and communicate what is known about the user, product, service, or business to generate insights and create frameworks for driving strategic thinking and vision in a way that elicits empathy for users, creates buy-in and/or new opportunities. 
• Execute research to inform cross-functional stakeholders about user insights, business opportunities, industry trends.
• Work with stakeholders to achieve key performance indicators (KPIs), influence long-term product direction, and generate business impact through research expertise, user-centered thinking, strategy, vision and future thinking

 Knowledge & Skills

• Knowledge of principles and methods for defining and measuring UX, and the ability to adapt UX research methods to the appropriate user interface and platform.
• Knowledge of the overall process for developing products.
• This includes knowledge of the roles and responsibilities of engineering and other functions, major phases, checkpoints, and deliverables.
• This also includes the ability to identify common issues and considerations for delivering a product.
• Ability to influence and inspire an audience by crafting stories using data that elicit user or stakeholder empathy or create buy-in. Ability to effectively communicate and illustrate insights and recommendations by constructing narratives based on appropriately represented data.
• Ability to analyze situations or problems at the system level or from a broader perspective (including technical and/or organizational).
• This includes the ability to consider how factors or components in a system interrelate and work over time within the context of larger systems – and the ability to conduct or direct research and communicate insights that improve the user experience of those systems, ecosystems,or platforms.
• Ability to think holistically about strategic value for users based on understanding their motivations, needs, pain points, and values. This includes knowledge of human capabilities, including principles of human cognition and information processing,
• emotion and sentiment, decision-making and behavior, and how these translate into use, user, and usage fundamentals, usability principles and design best practices.
• Ability to prioritize the needs of people in order to conduct ethical user research to drive the design or adaptation of user interfaces, products, services, or platforms, especially if ethical conflicts of interest arise. A focus on planning and conducting research that prioritizes ethics from a users perspective
• Knowledge of how people use and interact with technology in order to influence the design, evaluation, and iterative improvement of interactive hardware and software systems.
• Knowledge of the full research lifecycle from planning, to execution, to communicating insights, to impacting product and business direction or strategy.

Minimum Qualifications:

• B.S or graduate degree in HCI, psychology, anthropology, human factors or other relevant field
• Able to conduct end-to-end research studies independently on complex topics using mixed methods
• 3 years of experience minimum managing projects, and working in a large, matrixed organization.
• Can work independently and be flexible by adapting to changing schedules and different projects
• Passion for communications and calling/messaging apps
• Skilled at conducting in-person interview
• Strong oral and written communication skills
• Strong presentation and influencing skills
• Comfortable with and skilled at analyzing large qualitative datasets (e.g., interview videos, transcripts, open-ended survey responses)
• Understands basic statistical concepts

Preferred Qualifications:

• Preference for a Master’s or PhD degree in Human Factors, Psychology, HCI/Computer Science, Social Science, Anthropology, or other field focusing on human behavior and/or human computer interactio
• 5 years of experience conducting UX research on products and working with executive leadership (e.g., Director level and above).
• Experience running and analyzing surveys (along with other quantitative methods) is a plus
• Excellent people skills
• Strong desire to learn
• Excited to work in a fast-paced team environment and with teams across various time zones

This role is open for a limited time only