Software Developer

Overview

Become an integral part of a leading financial services firm, partnering with Aquent, and revolutionize how they deliver exceptional service. As a key contributor to their IT team, you will play a pivotal role in shaping the future of their digital workplace. This is an exciting opportunity to leverage your expertise in service request management and make a tangible impact on a large scale.
This dynamic role offers the chance to design, develop, and implement cutting-edge service request applications, ensuring seamless integration with existing enterprise systems. Your technical prowess and collaborative spirit will empower you to optimize workflows, enhance user experiences, and drive continuous improvement within a fast-paced, innovative environment.
Responsibilities:

• Spearhead the design, development, and implementation of service request applications, leveraging your expertise in customizing and integrating platforms with other enterprise systems.
• Ensure seamless integration with other enterprise systems and third-party applications to optimize data flow and operational efficiency.
• Customize modules, workflows, and user interfaces to enhance usability and meet specific business requirements, ensuring a user-centric design approach.
• Provide expert technical support and troubleshooting for service request applications, minimizing disruptions and ensuring business continuity. Root cause analysis experience is essential.
• Develop and maintain comprehensive technical documentation, including design specifications, testing plans, and user guides, facilitating knowledge sharing and future development.
• Collaborate closely with project managers, business analysts, and stakeholders to gather requirements, provide status updates, and deliver high-quality solutions on time and within budget.
• Continuously research and evaluate the latest advancements in IT service management and service request platforms to identify opportunities for process optimization and innovation.

Must-Have Qualifications:

• Deep understanding of service request management applications, with hands-on experience in development, customization, and integration. Experience with other ITSM tools is acceptable.
• Proficiency in coordinating development, customization, and integration within a service request platform environment.
• Experience troubleshooting request failures and performing root cause analysis.
• Solid technical skills, including exposure to relevant programming languages and development tools. Jira user experience is required.
• Proven ability to integrate service request applications with internal and third-party applications.
• Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.
• Excellent verbal and written communication skills to collaborate with stakeholders and document technical processes clearly.
• Demonstrated ability to manage multiple projects simultaneously, ensuring timely delivery and adherence to quality standards.
• Experience gathering, analyzing, and documenting business requirements for service request solutions, aligning them with organizational objectives.
• Proven ability to assess existing business processes and workflows to identify areas for improvement and recommend solutions leveraging service request platform capabilities.

Nice-to-Have Qualifications:

• Experience with Innovation Suite integration with Jira.

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The target hiring compensation range for this role is $63 to $70 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.