Operations Manager

Overview

Join a pioneering company revolutionizing the transportation industry and be at the forefront of innovation! As an Operations Manager, you will play a vital role in shaping the future of transportation by optimizing operational processes, driving efficiency, and ensuring seamless customer experiences. Your expertise in process improvement and data analysis will directly impact the company’s ability to scale and deliver cutting-edge solutions. Be a part of a dynamic team and make a tangible difference in how the world moves.

This exciting opportunity will empower you to:

• Lead the charge in designing, launching, and scaling solutions that enhance operational efficiency, customer satisfaction, and key success metrics.
• Become the go-to expert for operational metrics and KPIs, providing valuable insights to stakeholders.
• Champion the creation and maintenance of essential documentation, including SOPs, process maps, and training materials.
• Own the customer experience for end-to-end programs, policies, and operations, ensuring smooth and efficient processes.
• Spearhead projects aimed at solving complex operational challenges, collaborating with cross-functional teams to achieve impactful results.
• Drive operational excellence with internal and external partners, ensuring compliance with legal, risk, financial, and privacy guidelines.
• Uncover trends and identify opportunities for improvement in operational procedures through meticulous data analysis.
• Share best practices and learnings internally and externally, contributing to industry knowledge and thought leadership.
• Manage supplier/internal selection, onboarding, performance reviews, and progress evaluations, ensuring alignment with project goals.
• Provide expert guidance to stakeholders on process improvements, streamlining workflows and scaling operations.
• Resolve employee queries and escalations efficiently, identifying and eliminating bottlenecks to enhance support processes.
• Cultivate strategic relationships with key stakeholders, facilitating seamless communication and collaboration.
• Contribute to strategic planning by identifying business objectives and requirements for operations.

Must-Have Qualifications:

• Proven experience in data analysis, synthesis, and planning.
• Familiarity with the transportation industry, including operations, business resilience, business continuity, and incident management.
• Deep understanding of operational SLAs.
• Expertise in queue and ticket management.
• Demonstrated experience in team management and customer support.
• Proficiency in automation tools and processes, with a keen eye for identifying automation opportunities.
• Strong project management skills and stakeholder relationship management capabilities.
• Solid understanding of business operations and industry best practices.
• Excellent consultative skills, negotiation skills, and business acumen.
• 2+ years of experience in process documentation, including drafting and maintaining policies, playbooks, and SOPs.
• 2+ years of experience demonstrating exceptional written and verbal communication skills.

This is a full-tme, 6 months position. You will need to be local to Phoenix market, with possible onsite work and/or travel. The target hiring compensation range for this role is $69.76 – $89.90 /hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.