Loan Operations Associate

Overview

Join a leading financial institution committed to empowering individuals and businesses to thrive. As a Loan Operations Associate, you will play a vital role in ensuring seamless loan servicing experiences for our valued customers. Be a part of a dynamic team and contribute directly to the success of both our clients and the organization.

This role offers an exciting opportunity to make a tangible impact on our customers’ financial journeys. You will be an integral part of the loan servicing process, ensuring accuracy, efficiency, and exceptional customer service. Your contributions will directly support the bank’s commitment to providing outstanding financial solutions.

As a Loan Operations Associate, you will:

• Respond to customer inquiries and resolve issues related to loan servicing within established service level agreements.
• Collaborate effectively with internal teams to ensure smooth loan processing and customer satisfaction.
• Maintain a high level of accuracy and attention to detail in all loan servicing activities.
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures.
• Proactively identify and resolve issues, contributing to process improvements and enhanced efficiency.
• Perform basic account maintenance and customer transactions, ensuring accurate and timely processing.
• Process loan payoffs, provide payoff letters, loan verifications, and letters of guaranty.
• Manage incoming and outgoing mail related to loan servicing.
• Process loan file intake activities and prepare files for offsite storage.
• Process basic collateral perfection documentation.
• Participate in assigned projects and contribute to team goals.
• Identify and escalate risks through appropriate channels.

Must-Have Qualifications:

• High school diploma or equivalent.
• Minimum of one year of experience in operations or a related field.
• Proficiency with MS Office Suite.
• Excellent customer service, oral, and written communication skills.
• Strong attention to detail and quality focus.
• Flexibility and adaptability to changing procedures and systems.

Nice-to-Have Qualifications:

• Banking, accounting, or finance experience.

The target hiring compensation range for this role is $28.73 to $31.93 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.