Sr. Manager, Product Design

Overview

EXCITING SENIOR MANAGER, PRODUCT DESIGN OPPORTUNITY IN RICHMOND

Generous relocation assistance will be provided If needed

The Sr Manager, Product Design leads a team of Product Designers in providing innovative end-to-end experiences for our client, a large auto retailer. Building on their knowledge of the customer, our brand and our omnichannel ecosystem, the Sr Manager translates business strategies into digital-first experiences that are measurable and scalable. In partnership with Product, Strategy and Engineering, the Sr Manager establishes a vision for future experiences that drives growth while holding teams accountable to experience cohesion and quality.

What you will do – Essential Responsibilities:

• Develop a team of talented Product Designers to deliver on the vision and standards and to be strong collaborators, facilitators and communicators
• Communicate a clear experience vision to stakeholders that simplifies complexity, generates excitement and leads from human-centeredness
• Inform and champion the vision and standards for the company’s experience design and its practices
• In partnership with Product and Engineering leadership, establish priorities and objectives for a Product Program that guide teams on their path to realizing our Product Vision for Retail or Supply experiences
• In partnership with Strategy and Product teams, champion and hold teams accountable to understanding consumer needs, opportunities and pain points to continually inform an iterative design and discovery process
• Manage the team’s creation of visual artifacts to articulate, inform and validate ideas (prototypes, wireframes, sketches, journey maps, personas, etc.) building on our design system practices
• Inform and help to evolve the Design System
• Stay current on all the tools, principles and practices in experience design and development, and advocate for continuous improvement.
• Lead and facilitate meetings and brainstorming sessions that are organized and productive
• Create clear role expectations and leverage industry standards to move UX practices forward
• Develop associates to reach their full potential – understand their goals and needs, partner in their development, provide advice, feedback, training and advocacy
• Manage resourcing for product roadmap that aligns with business needs and associate growth goals

Qualifications and Requirements:

• 8+ years’ experience within the field of user experience and UX design/development
• 2+ years leading user experience teams
• BA/BS degree
• Portfolio or work samples showcasing experience design, creativity, and depth of thought coupled with fluency in best practices for UX Design, Visual Design and Front End Development
• Passion for technology and design, and the drive to stay on top of industry trends and best practices
• Able to manage, train and mentor others in UX design methodologies and best practices
• Persuasive communicator – able to explain complex or intangible concepts to stakeholders at all levels
• Good listener – weighs input from multiple perspectives when forming opinions and recommendations
• Collaborative and team-oriented work approach
• Solid understanding of user-centered design processes and ability to balance customer needs with business goals in developing solutions
• Experience facilitating brainstorming and product discovery sessions and getting consensus among a large, diverse group of stakeholders
• Experience leveraging user research
• Strong UX Design principles and deliverables, including rapid prototyping, site maps, information architecture, user personas, wireframes, flows, etc.
• Ability to convert ideas quickly into design artifacts
• Strong Visual Design principles and deliverables
• Ability to perform interface design critiques and supply objective feedback to designers
• Strong critical thinking and analysis skills
• Experience designing solutions for web, mobile, and tablet applications
• Experience with Agile development processes
• Responsive/adaptive design experience a plus
• E-commerce experience a plus

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