Desktop Technician

Overview

Join a global leader in consumer goods as a Desktop Technician through Aquent! In this dynamic role, you’ll be a vital part of the Global Technology Services team, directly impacting the productivity and efficiency of colleagues worldwide. You will dive into a fast-paced environment with exposure to a wide range of technologies, from desktop and network support to cloud platforms and manufacturing systems. This is an exceptional opportunity to broaden your skillset, contribute to a global team, and make a real difference in a thriving organization.

As a Desktop Technician, you will be immersed in a challenging yet rewarding environment, working closely with a global team to ensure seamless technology operations. Your expertise will be essential in resolving technical issues, supporting critical systems, and empowering colleagues with efficient technology solutions.

What You’ll Do:

• Manage and resolve incidents and service requests within the ServiceNow platform.
• Collaborate with global IT colleagues to diagnose, troubleshoot, and escalate technical challenges.
• Contribute to various IT projects, including security and audit initiatives.
• Create and maintain support documentation within the ServiceNow knowledge base.
• Continuously improve processes and workflows within the IT support department.
• Participate in an on-call rotation to address urgent production issues.
• Promote and train colleagues on new technologies and tools.

Must-Haves:

• Associate’s degree in a technology discipline (computer science, cybersecurity, network engineering), business administration, or a related field; relevant certifications (CompTIA A+, Network+, MCSA, MCDST, CCNA, etc.) are a plus.
• Minimum of three years of experience supporting global infrastructure in a multinational organization.
• Proven experience troubleshooting hardware, desktop applications, cloud applications, middleware, Office 365, and related security protocols.
• Experience supporting systems within a manufacturing environment.
• Strong communication skills with the ability to explain complex technical concepts clearly.
• Proficiency in ServiceNow and remote administration tools (RDP, Teams, etc.).
• Expertise in desktop operating system and application troubleshooting (Windows 11, Microsoft Outlook, Excel, Word, OneDrive, etc.).
• Ability to collaborate effectively with cross-functional teams.

Nice-to-Haves:

• Training experience.

The target hiring compensation range for this role is $19.69 to $21.88 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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