Call Center Agent

Overview

Must submit resume with the following:

• internet speed test from fast.com – must have ethernet, not WIFI
• location/time zone

Schedule must be within 8:00 am and 6:30 pm ET and able to work the entire assignment length without time off

Join a team dedicated to empowering healthier lives! As a Call Center Agent with Aquent’s Healthcare client, you’ll be the vital link between health and wellness resources and the individuals who need them. You will empower members to take control of their well-being, guiding them toward a healthier future.
Be the friendly voice and helpful guide that empowers members to make informed decisions about their health. This role offers the chance to make a tangible difference in people’s lives by connecting them with valuable resources and support.
Responsibilities:

• Educate members on company-sponsored health incentives and track their progress.
• Assist members with reporting incentive activities and redeeming rewards.
• Answer questions about health notices and available wellness programs.
• Provide technical support for the member portal and promote the mobile app.
• Deliver exceptional customer service that reflects the client’s values.
• Meticulously document interactions and outcomes.

Must-Have Qualifications:

• 2+ years of experience in a customer service call center environment handling inbound and outbound calls, with a high volume of daily contacts (85-100).
• Proven ability to promote programs or experience in telephonic sales is a plus.
• Strong keyboarding skills (45 WPM with 95% accuracy).
• Proficiency in Microsoft 360 (Outlook, Teams, One Drive).
• Reliable high-speed broadband internet connection (100/25 mbps) with a direct ethernet connection.
• High School diploma or GED.

Nice-to-Have Qualifications:

• Experience with workforce management software.
• Familiarity with Five9 or similar telephony software.

The target hiring compensation range for this role is $15-17.45 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.