Digital Program Manager

Overview

Ready to make a real impact on a global leader in the beauty industry? As a Digital Program Manager you’ll be a key player in optimizing their online presence, driving business growth, and enhancing the customer journey. Partnering with Aquent, you’ll join a team dedicated to data-driven solutions and innovative thinking.

This exciting opportunity will allow you to contribute directly to the success of a major brand’s digital transformation. You’ll be at the forefront of testing and optimization, collaborating with cross-functional teams to deliver exceptional online experiences. This role offers a unique blend of project management, data analysis, and customer-centric thinking.

In this dynamic role, you will:

• Manage project milestones for A/B testing and qualitative research, ensuring projects stay on track and within scope.
• Facilitate cross-team collaboration, navigating business requirements, technical dependencies, and platform limitations.
• Provide front-end QA support in preview and production environments.
• Address business partner questions and feedback, effectively communicating complex topics to non-technical audiences.
• Coordinate meetings, document key takeaways, and prepare communications for broader distribution.
• Champion established processes, tool governance, and service-level agreements.
• Develop compelling reports and presentations that visualize data and highlight key consumer insights.
• Analyze user journey friction points, technical performance issues, and customer experience challenges.
• Contextualize quantitative test results and qualitative research within the broader business context.

Must-Have Qualifications:

• Bachelor’s degree or equivalent experience
• 2+ years of experience in e-commerce, project/program management, or digital operations
• Excellent execution and organizational skills
• Familiarity with online shopping journeys, UX principles, and e-commerce KPIs
• Genuine interest in customer experience, user research, and emerging technologies

Nice-to-Have Qualifications:

• Experience with project management and workflow systems (e.g., ServiceNow, Jira, Confluence)
• Experience with A/B testing platforms, quantitative or qualitative test design, and/or UX analysis tools (e.g., UserTesting, Glassbox, Google Analytics, Looker)

The target hiring compensation range for this role is $49.61 to $55.13 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.  More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.