Sr UX Manager

Overview

Ready to revolutionize the member experience for a Fortune 100 retail giant? As a Senior UX Manager, you’ll be the driving force behind crafting seamless and engaging experiences for millions of members, focusing on benefit utilization, reducing churn, and creating innovative onboarding journeys. Partnering with Aquent, you’ll join a team at the forefront of reimagining loyalty programs within a dynamic and ever-evolving retail landscape.

This is an exceptional opportunity to lead the UX vision and strategy for member benefits, onboarding, and retention, collaborating closely with Product, Marketing, and Engineering teams. Your expertise in crafting user-centered designs will directly impact member satisfaction and drive business growth. Be prepared to think big, innovate fearlessly, and inspire a talented team of designers to deliver exceptional results.
What You’ll Do:

Spearhead the UX strategy for member benefits, onboarding, and retention, prioritizing value, simplicity, and emotional connection.
Define and champion the long-term design vision, collaborating with cross-functional leadership.
Shape and support high-impact seasonal membership campaigns.
Drive a design approach grounded in data, storytelling, and experimentation, aligning business goals with user needs.
Integrate AI-driven thinking into conceptual exploration, toolchains, and developer collaboration.
Design compelling user journeys that encourage non-members to join the program.
Leverage interaction design, visual design, and prototyping skills to articulate and validate ideas.
Utilize AI-augmented workflows to enhance the creative process and bridge design with code.
Proactively identify and resolve pain points in the member experience, designing intuitive solutions.
Incorporate motion, animation, and storytelling to create immersive experiences.
Build and contribute to scalable design systems that reflect brand values.
Conduct and oversee user research, translating insights into actionable strategies.
Lead usability testing and iterative prototyping to validate design concepts.
Serve as a trusted design partner to cross-functional teams and senior stakeholders.
Champion a customer-first mindset while balancing speed, innovation, and quality.
Lead and mentor a team of UX designers, fostering a culture of craft, curiosity, and inclusion.

Must-Haves:

8+ years of UX design experience with 3+ years in a design leadership role.
Strong portfolio showcasing impactful end-to-end user experiences, onboarding flows, and complex interaction systems.
Mastery of Figma and advanced prototyping/animation tools (e.g., Protopie, Jitter, After Effects, Lottie).
Exceptional presentation design and storytelling skills with strong verbal articulation.
Deep understanding of qualitative and quantitative research methods.
Proven ability to synthesize data into actionable strategies.
Experience managing and growing high-performing design teams.
Ability to influence at all levels through storytelling, data, and collaboration.

Nice-to-Haves:

Experience working on membership-based products or loyalty programs.
Background in eCommerce or omnichannel retail environments.
Familiarity with global design and localization challenges.
Design certification (e.g., IDEO – Foundations in Design Thinking Certificate).
Master’s degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
Knowledge of accessibility best practices and WCAG 2.2 AA standards.

The target hiring compensation range for this role is $190,000.00-$195,000.00.
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

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About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.