Systems Engineer

Overview

Ready to make a real impact on a global financial services leader? As a UCaaS Support Engineer, you’ll be a vital part of a dynamic team, ensuring seamless communication and collaboration across the organization. You will be the go-to expert, empowering users with cutting-edge technology and providing top-tier support. This is your chance to shine in a fast-paced environment, where your technical expertise and problem-solving skills will directly contribute to the company’s success. Partnering with Aquent, you’ll have access to a wealth of resources and opportunities to grow your career.
 

Please note: only candidates within commuting distance to Westlake, TX will be considered for this role. 

In this exciting role, you will:

• Install, configure, and maintain Unified Communications as a Service (UCaaS) hardware, ensuring optimal performance and reliability.
• Provide expert technical support for conferencing rooms, troubleshooting audio/video equipment issues and ensuring seamless meeting experiences.
• Empower users through training and assistance on UCaaS systems and conferencing equipment, maximizing their productivity and collaboration.
• Proactively perform regular maintenance and updates on UCaaS hardware and conferencing room systems, minimizing downtime and disruptions.
• Collaborate closely with IT and facilities teams to maintain a robust and integrated technology infrastructure.
• Meticulously document installations, configurations, and troubleshooting activities, contributing to a knowledge base for continuous improvement.

Must-Have Qualifications:

• Minimum of 3 years of experience in a technical support role, with a focus on UCaaS systems and conferencing room hardware.
• Strong proficiency in UCaaS technologies, audio/video conferencing systems, and related hardware.
• Excellent analytical and problem-solving skills, with the ability to quickly diagnose and resolve technical issues.
• Outstanding communication skills, both verbal and written, enabling clear and concise communication with technical and non-technical users.
• A customer-centric approach, dedicated to providing exceptional support and exceeding user expectations.
• Proven ability to work effectively within a team environment, collaborating with IT and facilities colleagues.

The target hiring compensation range for this role is 36.00 to $40.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
 

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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