Open Enrollment Specialist

Overview

Seeking a highly customer-centric Open Enrollment Specialist to support our preferred client’s internal and external stakeholders.

*** NOTE THAT THIS POSITION WILL REQUIRE FOLLOWING A SCHEDULE THAT’S ON PST/PDT HOURS –  8:00 AM – 5:00 PM or 10:00 AM  – 2:00 PM ***

Core Responsibilities:

• Customer Interaction: Primary point of contact for Physicians during the open enrollment period, assisting them with benefit selection and enrollment processes.

• Providing Information & Guidance: Explain different benefit plans, eligibility requirements, and enrollment procedures clearly and concisely to customers.

• Troubleshooting & Issue Resolution: Help Physicians navigate the enrollment process, address their concerns, and resolve any issues they may encounter.

• Data Management: May also be responsible for helping to enter and update customer enrollment data in relevant systems accurately. 

Skills and Qualifications:

• Customer Service Excellence: Strong customer service skills, including active listening, empathy, and clear communication, are needed.

• Knowledge of Benefits: A solid understanding of different benefit plans (e.g., health insurance, retirement plans) and enrollment processes would be essential.

• Problem-solving: Should be able to identify and resolve customer or Physician issues related to enrollment effectively.

• Computer Proficiency: Would need to be comfortable using computer systems and software to manage customer data and enrollment information.

• Organizational Skills: Strong organizational skills would be needed to efficiently manage multiple tasks and customer interactions.  

The target hiring compensation range for this role is $21.75 -$25.25  an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and locatioAbout Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive