UX Designer

Overview

As a UX Designer, you’ll play a pivotal role in shaping the future of healthcare interactions. Working with a Fortune 100 healthcare company, you will be instrumental in crafting intuitive and user-friendly experiences for patients and healthcare professionals. Your work will directly impact how people access and navigate critical healthcare information, making a real difference in their lives. Join us in transforming the healthcare landscape through human-centered design.

This exciting opportunity allows you to contribute to a team dedicated to improving the interactive voice response (IVR) and chat dialog systems. You will be a key player in designing and optimizing these crucial communication channels, ensuring they are accessible, intuitive, and user-friendly. Your work will directly enhance the patient experience and streamline access to vital healthcare services.

What You’ll Do:

• Conduct user experience research, interviews, and usability tests to understand user needs and pain points
• Design effective and efficient interaction designs for complex data-intensive domains, ensuring a seamless user experience across applications
• Create low to high-fidelity wireframes and prototypes to visualize and test proposed solutions
• Develop concepts and prototypes to help stakeholders envision proposed user experiences
• Communicate design ideas, prototypes, and user-centered design principles to product, engineering, and stakeholders
• Collaborate with the UX team to establish common design standards and shared UI components
• Work with Product Managers and Engineers to define end-user needs and balance business requirements
• Partner with business and IT stakeholders to plan, research, and facilitate UX processes, including design thinking activities for digital and non-digital touchpoints

Must-Have Qualifications:

• A Bachelor’s degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science) and 0-2 years of related experience. Equivalent experience acquired through applicable knowledge, duties, scope, and skill reflective of this level will also be considered.
• Experience writing conversational dialogue for IVR & chat
• Experience designing conversation flows for IVR & chat
• Experience writing for accessibility and meeting grade level requirements

Nice-to-Have Qualifications:

• Experience with UX design tools such as Adobe CC, Sketch, and InVision

The target hiring compensation range for this role is $43.90 to $48.78 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.