Desktop Technician

Overview

Make a real impact as an onsite Desktop Technician supporting a leading consumer goods company! Partnering with Aquent, you’ll play a crucial role in keeping the IT infrastructure running smoothly. This is your chance to join a dynamic environment and provide top-notch technical support to a team of professionals.

As the go-to expert for all things IT, you’ll be responsible for troubleshooting hardware and software issues, ensuring seamless connectivity, and empowering employees with the technology they need to excel. This role offers a unique opportunity to combine your technical expertise with your passion for problem-solving and make a tangible difference in a fast-paced, collaborative setting.

This is an onsite role in Dover, DE. Candidates must be able to be onsite 5 days per week.

Responsibilities:

• Provide onsite technical support to end-users, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, peripherals, and mobile devices.
• Manage and resolve IT support tickets, ensuring timely and effective solutions.
• Support and troubleshoot video conferencing systems and other A/V equipment.
• Maintain IT inventory and spare parts, ensuring adequate resources are available.
• Collaborate with other IT teams to resolve complex technical issues and implement solutions.
• Contribute to the continuous improvement of IT support processes and documentation.
• Support and troubleshoot various IT related equipment in a manufacturing plant environment.

Must-Have Qualifications:

• 3+ years of experience in an onsite desktop support role.
• Extensive experience supporting Microsoft Office 365 and Windows 11.
• Strong troubleshooting skills across various hardware and software platforms.
• Excellent communication and interpersonal skills, with the ability to interact with all levels of employees.
• Proven ability to work independently and as part of a team in a fast-paced environment.
• Experience supporting end users in a manufacturing environment.

Nice-to-Have Qualifications:

• Experience supporting applications such as ServiceNow.
• Experience supporting RF scanners and Zebra printers.
• Experience working with SOTI.
• Experience with CAD software.

The target hiring compensation range for this role is $21.80 to $24.23 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.