Desktop Analyst

Overview

Join a Global Leader in Beauty as an IT Desktop Analyst!

Become an integral part of a dynamic IT team supporting a global leader in the beauty industry. As the IT Desktop Analyst, you will play a crucial role in ensuring the smooth operation of IT systems across various locations, directly impacting the productivity and efficiency of the organization. Your expertise in troubleshooting and technical support will be essential in resolving hardware and software challenges, empowering employees to perform at their best.

This exciting opportunity offers the chance to work with cutting-edge technology, collaborate with a talented team, and contribute to the success of a renowned brand. If you are a highly motivated individual with a passion for technology and a commitment to providing exceptional service, we encourage you to apply!

In this full-time, onsite role, you will provide comprehensive IT support to employees across all company locations. Your responsibilities will include troubleshooting hardware and software issues, managing support requests, and contributing to the continuous improvement of IT support processes.

Responsibilities:

• Provide timely and courteous troubleshooting of hardware and software issues onsite and remotely.
• Efficiently manage incoming support requests via phone, ticketing system, email, and in-person interactions.
• Meticulously document, track, and monitor all problem/resolution activities in the tracking system.
• Install and configure essential PC software applications.
• Set up and configure new and existing desktops, laptops, and peripherals.
• Provide first and second-level support for computer upgrades and installations.
• Assist in hardware and software asset management and warranty repair processes.
• Contribute to the development of improved problem-solving techniques and support methods.
• Provide expert support for both PC and Mac environments.
• Offer technical support for meetings and presentations.
• Perform other related duties as assigned.

Must-Have Skills & Experience:

• Proven experience in IT desktop support.
• Strong proficiency in troubleshooting hardware and software issues.
• Excellent communication and customer service skills.
• Experience with ticketing systems and IT support processes.
• Proficiency in both PC and Mac environments.

Nice-to-Have Skills:

• Experience with hardware and software asset management.

The target hiring compensation range for this role is $26 to $29 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment — one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.