Technical Support Specialist

Overview

A Technical Support Specialist plays a critical role in resolving technical issues, ensuring smooth operation of systems, and providing excellent user support. They bridge the gap between users and technology to ensure optimal functionality and satisfaction.

Key Responsibilities
• Troubleshoot and Resolve Issues: Diagnose and resolve hardware, software, and network-related issues, providing prompt and effective solutions.
• Maintain Systems and Tools: Ensure that systems, devices, and applications are consistently operational, updated, and secure.
• Assist in Setting Up Devices: Support users by configuring and setting up new hardware or software to meet operational requirements efficiently.
• Perform Data Ingestion: Facilitate the smooth ingestion of data into systems by preparing, integrating, and validating data to ensure its accuracy and usability.
• Collaborate with Teams: Work closely across departments to escalate and resolve complex technical challenges.

Skills and Qualifications
• Technical Expertise: Proficiency in troubleshooting hardware, operating systems, and software applications, with a strong understanding of networking concepts.
• Familiarity with Windows and Office Ecosystem: Proficient in using Windows operating systems, Microsoft Office suite, and related tools.
• Strong Problem-Solving and Communication Skills: Ability to identify technical issues and explain solutions in a clear, user-friendly manner.
Quality Assurance Testing experience with Windows and software is preferred; Familiarity with running command line tools a plus

This is an onsite role located in the greater Seattle area, with work hours from 8:30 am to 6:00 pm (40 hours per week, no overtime).
The target hiring compensation range for this role is $28-$32/hr.
Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment — one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.