Loyalty Partnership Manager

Overview

The Loyalty Partnership Manager plays a critical role in advancing airline and loyalty partnership initiatives that drive revenue, enhance guest loyalty, and ensure a seamless customer experience. As an individual contributor, this role supports the long-term strategy for air and loyalty partnerships, expanding opportunities for guests to engage with the Alaska brand.

This role is responsible for managing new partnership launches, expansions, issue resolution, and new feature rollouts, ensuring smooth implementation and execution across internal teams.

Key Responsibilities

�� Partnership Implementation & Project Management

• Oversee the implementation of net-new partnerships, expansions, issue resolutions, and new feature launches related to partnerships.
• Project manage partnership initiatives by gathering requirements, identifying stakeholders, and tracking actions to ensure timely execution.
• Develop and maintain workback plans and testing files for successful partnership launches.
• Manage regular meeting cadences with key stakeholders, ensuring alignment and prioritization across initiatives.
• Work cross-functionally with internal teams (e.g., marketing, product, technology, finance, legal) to drive delivery timelines and execution.
• Document key processes, workflows, and best practices to support operational efficiency.

�� Stakeholder Communication & Risk Management

• Clearly communicate risks, issues, and blockers while leading resolution efforts.
• Provide weekly status updates and track progress across multiple projects.
• Send meeting notes, action items, and follow-ups to ensure alignment with stakeholders.
• Act as a liaison between internal teams and external partners, driving accountability and process clarity.

�� Ideal Candidate Profile

✅ Experience & Skills

• 3+ years of experience in project management, partnership operations, or business development within airline, loyalty, or e-commerce ecosystems.
• Strong project management and implementation skills with experience managing cross-functional initiatives.
• Exceptional organizational and time management skills, with the ability to handle multiple projects simultaneously.
• Strong problem-solving abilities with a proactive, solutions-oriented mindset.
• Excellent written and verbal communication skills, able to summarize complex information concisely.
• Proficiency in project tracking tools (e.g., Jira, Asana, Monday.com, Smartsheet) and CRM platforms (e.g., Salesforce).
• Ability to thrive in a fast-paced, dynamic environment, driving efficiency and accountability across teams.

�� Preferred Qualifications

• Previous experience within the airline industry, loyalty programs, or e-commerce partnerships.
• Strong analytical mindset with the ability to interpret data and influence decision-making.
• Experience working with external vendors and strategic partners.

 

The target hiring compensation range for this role is $56.84 to $63.16 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive