Customer Service Specialist

Overview

 

Join our team as a Fleet Management Claims & Service Specialist, where you’ll play a crucial role in supporting our fleet management company partners. You’ll be responsible for managing claims, resolving service issues, and ensuring seamless customer support. This position requires strong communication skills, attention to detail, and the ability to handle a high volume of data and customer interactions.

Key Responsibilities:

• Claims Management: Process, validate, and approve global warranty claims from fleet management companies, ensuring accuracy and efficiency.
• Customer Support: Resolve service and billing complaints, addressing inquiries and providing solutions to fleet management partners.
• Case Management: Utilize Salesforce to manage and track customer cases, ensuring timely resolution.
• Service Call Support: Provide backup support for the service call center, handling incoming inquiries and resolving issues.
• Data Management: Accurately document and record customer interactions, transactions, and claim details.
• Collaboration: Work closely with a dedicated team, requiring strong interpersonal and communication skills for effective collaboration and handling challenging conversations.

 

Required Skills and Qualifications:

• Minimum 5 years of customer service experience.
• Proficiency in Microsoft Excel (basic level).
• Excellent verbal and written communication skills.
• Strong problem-solving and customer service skills.
• Ability to work independently1 and manage time effectively.
• Ability to adapt to changing priorities and take on additional tasks as needed.
• High school diploma or GED preferred.
• Experience with data entry software.
• Ability to learn and use Salesforce.

Why Join Us:

• Gain valuable experience in fleet management and global warranty processes.
• Work within a collaborative and supportive team environment.
• Opportunity for remote work (2 days per week).
• Contribute to a critical function supporting major fleet management companies.
• Work with many different groups, and learn new skills.

 

The target hiring compensation range for this role is $23 to $25 per hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

 

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

 

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.