Senior Product Designer, Talent Management & Customer Support

Overview

Primary Role Function: Our client is seeking a Senior Product Designer to work across two critical teams, both with a focus on enterprise/tooling solutions. The Talent Management team is dedicated to developing internal tools to support performance management processes during each review cycle. Concurrently, the Customer Support team focuses on both internal tools for creating support content and maintaining a customer-facing help center. The ideal candidate will be an exceptional enterprise product designer who can work seamlessly with cross-functional teams—including Product Managers, Engineers, Data Scientists, and business partners—to develop user-friendly interfaces for these two distinct areas.

Responsibilities:

• Design UI screens and UX workflows utilizing the company’s design system.
• Conduct usability research and testing with both internal users and external vendors.
• Collaborate with Product Management to refine requirements and establish success metrics.
• Deliver high-quality designs to Engineering and assist throughout the development lifecycle to ensure exceptional end-user experiences.
• Create diagrams, presentations, documentation, and any other materials necessary to clearly communicate design intentions to all stakeholders.

Qualifications:

• At least 6 years of Product Design experience, specifically in designing internal tooling, with some experience in consumer web products.
• A proven track record of successful product launches that have significantly impacted the business.
• An ability to quickly grasp complex workflows designed to scale across diverse, global teams.
• Strong capabilities in ideating, producing, and testing multiple UX/UI concepts and prototypes swiftly.
• Excellent communication skills, with the ability to articulate your design concepts and their potential impacts persuasively.
• Experience working in fast-paced, continuous delivery environments.
• A team-oriented approach, ego-free and open to both giving and receiving feedback constructively.

This role offers the opportunity to significantly influence internal processes and improve user experiences across the organization, ensuring both employee satisfaction and customer support excellence. If you are a strategic thinker with a deep understanding of product design within complex systems and a passion for creating seamless user experiences, we encourage you to apply. 

Compensation: The pay rate for this position is $125 per hour.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.