SCADA Systems Technician

Overview

We are seeking motivated and detail-oriented SCADA Systems Technician to join our Manufacturing IT team as part of a staff augmentation initiative. The ideal candidates will provide essential support to our Manufacturing IT function, specifically focusing on maintaining critical systems across our manufacturing environment. As a member of this team, you will serve as the Ignition SCADA system patching and maintenance team for the servers that support these systems, ensuring their optimal performance.

You will play a key role in system maintenance, patching, troubleshooting, and general support for these critical manufacturing systems. If you’re passionate about IT support, server administration, and delivering exceptional service to end users, this is an exciting opportunity to contribute to the success of our organization.

Key Responsibilities:

• System Maintenance & Patching: Partner with Manufacturing IT Platform Owners and IT Security teams to understand and execute system maintenance and patching procedures on critical systems.
• System Support: Perform high-level troubleshooting and support for Ignition SCADA systems and other manufacturing-related IT systems on a daily basis.
• Collaboration: Coordinate with manufacturing end-users to plan and execute system maintenance activities within agreed-upon timeframes.
• Deployment: Assist with system deployments as required, ensuring minimal disruption to manufacturing operations.
• Documentation: Maintain accurate documentation for system maintenance procedures, patching activities, and server inventory. Ensure all records are up-to-date and comply with internal policies.
• End User Support: Provide consistent, high-quality support to end users, proactively addressing needs, resolving issues quickly, and building trust by following through on commitments.
• Process Improvement: Identify opportunities for process improvements based on feedback from end users and report concerns or issues raised.
• Team Collaboration: Work effectively with team members and other departments to meet or exceed organizational goals.

Minimum Qualifications:

• Prior experience with server maintenance, administration, and support, with proficiency in server operating systems such as Windows and Linux.
• Strong knowledge of server security best practices and adherence to IT security standards.
• Ability to troubleshoot and resolve technical issues efficiently and independently.

Preferred Qualifications:

• Associate’s degree in Information Systems or a related discipline, or equivalent experience.
• Industry certifications in server maintenance (e.g., CompTIA Server+, MCSA, RHCSA) are highly desirable.
• Familiarity with SCADA/HMI applications, particularly Ignition SCADA.
• Basic knowledge of SQL and database management.
• Experience in manufacturing operations or industrial IT systems.
• Background in general IT support or help desk functions.
• Strong independent work ethic and the ability to manage tasks with minimal supervision.