Senior Manager UX, In-store Experiences

Overview

* UX and Industrial Design experience is required for this position.

Summary

As a Senior Manager you will lead a multi-disciplinary team of designers to articulate the strategy and design for products and experiences at the front end of stores. You will help shape the digital and physical experiences by starting with human-centered design. This work will allow you to innovate and directly impact the millions of customers and associates we serve every day.

You’ll set the vision for the best experiences and create a space for cross-functional colleagues to collaborate. You will use your knowledge of the Design Thinking process to collaborate with partner teams, facilitate conversations, create concepts, run design sprints, and build rapid prototypes to leverage the collective creativity. You’ll employ your great strengths in storytelling to present your vision and product design rationale in a compelling, convincing manner to the wider team. While working with partners to determine a shared plan forward that balances business and technology considerations, you will create and champion an experience that is highly engaging and usable while delivering pixel-perfect detailed design with your team.

You’ll sweep us off our feet if you have:

• Excellent visual and interaction design skills and a keen understanding of trends in the marketplace – in and out of retail.
• A demonstrated track record working cross-functionally in shipping successful physical environments and services at scale.
• An ability to communicate concepts in a clear and compelling way to audiences of all levels of understanding and levels of seniority.
• A demonstrable understanding of retail and deep experience building experiences that drive revenue.
• A strong design aesthetic that brings together brand expressions and systems thinking. You practice universal design and believe in inclusion.
• A deep expertise in the built environment and how people move through space and make decisions.
• Deep experience with business requirement gathering, end-to-journey mapping, facilitating sessions like Design Sprints, conducting competitive analysis, and leading rapid concepting and prototyping.
• Ability to consume deep strategic data and insights to produce meaningful experiences for customers and members.
• A strategic mindset and a system thinking approach to taking the complex and make it simple. You are comfortable with ambiguity and can motivate teams and partners.
• Find joy in leading by doing. You inspire, coach, and contribute to our team culture.
• A self-starter mindset who is well organized and always looking to improve things.

You’ll make an impact by:

• Designing at the highest level of craft for a broad population of Walmart customers.
• Facilitating creative problem-solving across cross-functional partners to drive best-in-class thinking from all parts of the organization and seamlessly integrating competitive organizational goals.
• Proactively soliciting, leveraging, and sharing design research, competitive research, data, and analytics to create full-featured and strategic products.
• Owning and driving a program of work and collaborating seamlessly with cross-functional partners.
• Recruiting the best design talent and mentoring our growing team.
• Thinking holistically so that we build true end-to-end experiences.
• Multitasking across different projects and adapting to changing priorities.
• Championing the Design Thinking philosophy throughout the business.
• Communicating effectively with kindness and empathy.

Preferred qualifications:

• Degree in HCI, Information Architecture, Digital Design, or similar and 7+ years of experience in product design.
• Experience in Environmental Design or Service Design
• Have a fantastic portfolio of elegant design solutions.
• Excellent written and verbal communication.