UX Researcher

Overview

Good storytelling starts with great listening. That means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE

Revolutionizing the storytelling experience is just part of a UX Researcher’s daily to-do list. You’ll design and conduct comprehensive user studies to uncover deep insights about listener behaviors and preferences. Like us, you’re customer obsessed, and every research question you pursue will be driven by your profound understanding and curiosity about the customer experience. Just when it seems a product is understood, you’ll devise a new study to uncover hidden user needs. 

ABOUT YOU

You immerse yourself in customers’ experiences and the world around you to uncover deep insights and drive meaningful innovations. As an expert in research methodologies, you guide teams to valuable discoveries, leaving no question unasked; you’re passionate about uncovering both the overarching patterns and the nuanced details. The passion of synthesizing findings is matched only by the excitement of sharing actionable insights with your team. You’re eager to refine your research techniques and expand your analytical toolkit, but it’s the collaborative journey of discovery with your team that truly motivates you.

As a Senior UX Researcher, you will…
 

• Conduct research studies to gain insights into human behavior, attitudes, and experiences.

• Own all aspects of the user research (study design, recruiting, moderation, analysis, reporting, communicating), making decisions to evaluate which user research methodology approaches work, and which don’t.

• Conduct interviews, unmoderated tests on usertesting.com, as well as small scale surveys (in the hundreds of participants.)

• Interpret and present findings to inform decision-making processes and future strategies and roadmaps.

• Become a domain expert through daily use of prototypes, competitive, and complementary products to develop a deep product intuition to guide your research.

BASIC QUALIFICATIONS

• 5+ years of hands-on experience as a user researcher or similar role.

• Experience conducting UX research (study design, execution, data analysis, and devising customer insights/recommendations) with varied research methodologies and the proven ability to execute the right methodology to get the needed result. 

• 3+ years experience working within an entrepreneurial and iterative design process, with the skill to leverage early results to influence product design, knowing the balance between certainty of methodology and speed of execution.

• A portfolio that illustrates how your research informed decision-making, showcasing deliverables, and your ability to extract actionable insights from qualitative and quantitative data.

• Strong analytical skills, excellent communication abilities, and a deep understanding of qualitative research methodologies.

• Ability to gather, interpret, and synthesize data from various sources to draw meaningful insights and actionable recommendations.

• Empathy and active listening: Capacity to understand and relate to users’ needs, emotions, and experiences, while being attentive to both verbal and non-verbal cues during research sessions.

• Excellent communication, interpersonal, and analytical skills including the ability to present insights clearly and persuasively to colleagues, partners and stakeholders

• Bachelor’s Degree in a related field.

PREFERRED QUALIFICATIONS

• The ability to tackle complex, high-level research challenges within an uncharted problem space.

• Experience in consumer products with research leading to delightful user experiences.

• MS or PhD in human computer interaction, human factors, psychology, sociology, anthropology, or related discipline.

Compensation Range: $60-70/hour

The range provided is our reasonable estimate of the compensation for this role. The actual amount may be higher or lower, based on factors such as experience, knowledge, skills, abilities and location.

Our eligible talent gets access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through AquentGymnasium.