Director, Business Operations Ecommerce, Site Merchandising Tools & Enablement

Overview

POSITION: Director, Business Operations Ecommerce, Site Merchandising Tools & Enablement

LOCATION: Bentonville, Arkansas (Client will cover relocation costs)

SALARY: $170,000 – $180,000

Join our client’s newly formed Site Content Strategy team within the eCommerce organization to enhance the digital customer experience.

This position focuses on developing Site Merchandising tools that:

• Create operational efficiencies.
• Are designed for scalability.
• Deliver high-quality digital experiences for customers.

• This is an exciting opportunity for someone who enjoys the challenge of transitioning large-scale, people-powered processes to streamlined, tech-enabled workflows, ultimately improving the content available to customers.

You’ll Make An Impact By:

• Leading the development of new tools for site merchandising teams to create site content aligned with strategic initiatives and customer outcomes.
• Developing tech-enabled workflows and integrating them across multiple business functions (e.g., Site Strategy, Merchants, Creative, Copy) to facilitate content generation and execution.
• Understanding the tech strategy and linking key workstreams (site tools, personalization engine, front-end experience) to ensure a cohesive customer journey.
• Partnering with UX to create user-friendly tools, capturing business requirements, and managing enhancement requests.
• Collaborating with product and analytics to establish KPIs, metrics, and reporting that measure operational efficiencies and customer outcomes.
• Reducing operational overhead by shifting from manual inputs to human-in-the-loop auditing of automated processes.
• Implementing change management strategies and training plans for cross-functional adoption.
• Identifying key business issues, clearly communicating findings to senior leadership, and advocating for necessary changes.
• Creating strategic plans and aligning departmental resources to meet targets.
• Developing strategies to attract and retain a skilled and engaged workforce by addressing capability gaps and supporting talent development.
• Fostering an environment that emphasizes integrity and ethics by integrating these values into all practices.

Minimum Qualifications

• Bachelor’s degree in computer science, management information systems, business, project/program management, information technology, finance, or a related field.
• 8 years of experience in project management, program management, program operations, or a related area, including 3 years of supervisory experience.

Preferred Qualifications

• Master’s degree in Computer science, Program management, Business, or a related field.

Benefits & Perks:

• Competitive salaries and performance-based incentive awards.
• 401(k) match and stock purchase plan.
• Paid parental leave and PTO (including sick leave).
• Comprehensive health plans including medical, vision, and dental coverage.
• Additional benefits include short-term and long-term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement.

Equal Opportunity Employer

This organization is an Equal Opportunity Employer. We believe our diversity enhances our ability to serve our associates, customers, and communities effectively.

Salary Range

• The annual salary range for this position is $170,000.00 to $180,000.00, with additional compensation opportunities such as performance bonuses and stock options.