Director, Business Operations Ecommerce, Site Optimization

Overview

ONSITE OPPORTUNITY!

ROLE: Director, Business Operations Ecommerce, Site Optimization

LOCATION: Bentonville, Arkansas. (Our client is offering a new role based in a brand new headquarters campus in Bentonville, AR.)

NOTE*- Client is offering full relocation for this role. 

SALARY: $175,000- $190,000

Our amazing client is seeking a talented individual to join their eCommerce organization on the Site Content Strategy team. This newly created position is responsible for measuring and improving the customer shopping journey on the website, including developing site features and functionality that enhance digital experiences. This opportunity is ideal for someone who thrives on starting from scratch, building within white space, establishing data infrastructure, implementing processes, and collaborating across multiple stakeholder teams to deliver an exceptional shopping experience for online customers.

Key responsibilities include:

• Creating strategic plans for the department, building perspectives on KPIs, and aligning department resources to achieve targets.
• Leading the development of a new suite of metrics and reporting to measure customer pathways and their effectiveness in partnership with insights and analytics teams.
• Developing mechanisms to detect customer defects and drop-offs, measuring impact, identifying defect owners, and driving for solution implementation through influence.
• Establishing intake and governance processes for new feature and functionality requests from cross-functional partners while understanding and clarifying use cases and problem statements.
• Leading the development of new features, including comprehensive business requirements, sizing and prioritization, technical development, testing, and go-to-market planning in collaboration with product, engineering, and UX counterparts.
• Implementing effective change management strategies and training plans to gain adoption from multiple business functions.
• Identifying key business issues and opportunities, communicating findings to senior leadership clearly and persuasively to remove roadblocks and champion change.
• Developing and implementing strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps, recruiting, selecting, and developing talent, and supporting mentorship, workforce development, and succession planning.
• Cultivating an environment where associates respect and adhere to company standards of integrity and ethics by integrating these values into all programs and practices.

Minimum Qualifications

Candidates should have a bachelor’s degree in business, project/program management, information technology, finance, computer science, or a related area, along with 8 years of experience in project management, program management, program operations, or a related area, including 3 years of supervisory experience.

Preferred Qualifications

A  Master’s Degree in Business, Program Management, Computer Science, or a related field is preferred.

Our client offers competitive pay, along with performance-based bonus awards and a comprehensive benefits package that supports a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits encompass a 401(k), stock purchase options, and company-paid life insurance. Paid time off includes PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Additional benefits consist of short-term and long-term disability, company discounts, Military Leave Pay, and adoption and surrogacy expense reimbursement.

Employees will also receive PTO and/or PPTO that can be utilized for vacation, sick leave, holidays, or other purposes, with the amount received depending on job classification and length of employment. This policy will meet or exceed the requirements of paid sick leave laws, where applicable.

Live Better U is an education benefit program available for full-time and part-time associates, offering programs ranging from high school completion to bachelor’s degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are fully covered.

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms.

The annual salary range for this position is $175,000- $190,000. 

Additional compensation includes annual or quarterly performance bonuses. Certain positions may also include stock as part of the compensation package.

Minimum Qualifications…

The minimum qualifications for this position include a bachelor’s degree in business management, information technology, computer science, or a related area, along with 5 years of experience in eCommerce merchandising, site operations, business management, or a related area. Alternatively, candidates may have 7 years of experience in the same fields with 2 years of supervisory experience.

Preferred Qualifications…

Preferred qualifications for this position include experience in ECommerce merchandising, site operations, or business management, along with a master’s degree in merchandising, site operations, or a related area.