Technical Support Analyst, Gaming Studio

Overview

Aquent Studios is hiring a Technical Support Analyst to join our team with the Microsoft Gaming Studio!

The main function of a Technical Support Analyst is to perform the analysis, design, implementation, modification, and daily functional support of all applications.

Work Location: MUST BE AVAILABLE TO WORK ONSITE IN REDMOND, WASHINGTON (Redmond Town Center) – Local candiates only.

Onsite is non-negotiable Mon – Fri:  40 hrs 8am – 5pm / Occasional on-call Sundays for a few hours every couple of months.

 

Core Job Responsibilities:

• Works with key stakeholders within all business functions to align technology solutions with business strategies

• Gathers requirements from business units and translate those to programmers and developers

• Prepares cost-benefit and return-on-investment analyses to aid in decisions on system implementation

• Demonstrates an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities

• Supports one or more highly complex business processes

• Works on multiple projects as a project team member

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs

 

Education Requirements:

• Bachelor’s degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred

 

Experience and Skills Requirements:

• 0-2 years experience required

• Basic knowledge of programming languages in order to comprehend reading code and basic functions

• Ability to create business solutions that increase competitive advantage

• Ability to exercise good judgment in selecting methods and techniques for obtaining solutions

• Project management skills in order to handle diverse projects, often times simultaneously, and meet aggressive deadlines

• Ability to solve technical problems/ processes and understand complex details

• Ability to increase operating efficiency with produce high quality technical solutions

• A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level

• Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions

 

Other requirements:

Must be legally eligible to work in the U.S. 

Must currently live in and around the Redmond, WA area for daily commuting.

 

Compensation Range: $24-30/hr (W-2 only) No 1099

The range provided is our reasonable estimate of the compensation for this role. The actual amount may be higher or lower, based on factors such as experience, knowledge, skills, abilities and location.