UX Researcher (L4)

Overview

This UXR will work with 5 other UXR sharing the research portfolio and collaborating closely with UXDs, PMs, and Eng in this area. This UXR will be a mid-level UXR who could own and drive a regular cadence of concept / usability studies and support high-velocity, high-impact generative research for various parts of the core experience, as well as plan research with in-house UXRs in adjacent areas across the company, if applicable. This UXR will likely be juggling requests from a couple of workstream product teams at once.

The UXR will need to:

• Plan, conduct, measure, and analyze user research, partnering UXDs, the UXR manager, and PM/Eng functions
• Collaborate with the UXR manager to align on timelines and requirements for study recruitment and participation
• Understand and incorporate complex technical and business requirements into research
• Communicate research insights to stakeholders and team members through topline and in-detail reports
• Support ongoing UX research logistics, including organizing research sessions, taking notes during study sessions
• Plan, observe, and moderate generative and evaluative research- usability testing sessions, concept validation, rapid iterative research, and interviews when deemed necessary- at a regular cadence w/UXDs
• Conduct inspection-based research, diary studies, and literature reviews where appropriate for the current project
• Own study analysis and synthesis, including generating insights and immediately-actionable recommendations in written reports

Mandatory Skills/Qualifications:

• Bachelor’s degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, related field, or equivalent practical experience.
• 4 years of experience in an applied research setting, or similar.
• Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
• Strong experience in conducting iterative generative / evaluative work & turning things around quickly and presenting insights to XFN product team/stakeholders.
• Past record working with XFN partners including UXD, PM, and Engineering.
• Strong communication and project management skills; this UXR will be working with both in-house and potentially 3rd vendor agencies to conduct research.
• Comfortable collaborating with others in a fast-paced research environment.

Non-Essential Skills/Qualifications: 

• Experience doing research on a variety of form factors (tablet, desktop, phablet, mobile) within India, US, and UK markets
• Experience designing, executing, and analyzing off-platform surveys (e.g. Qualtrics)
• Experience with other common research tools, e.g. UserTesting, dScout, Figma
• Experience conducting a11y/equity focused research
• Open to feedback & agile, with strong growth mindset and grit
• 2 years of experience working with senior leadership (e.g., Director level and above).
• 2 years of experience conducting UX research on products, managing projects, and working in a large, matrixed organization.
• Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
• Experience in a variety of product spaces, applied research and/or academic settings.
• Proficiency in communicating user research findings with cross-functional partners to drive impact.

The target hiring compensation range for this role is the equivalent of $112.83 to $125.37 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.