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Transition Support Analyst IT PM III

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Job title: Transition Support Analyst IT PM III

Ensure and advise: Objective setting responsibility. Influences organization. Challenging and unpredictable work. Self-sufficient in business skills. Works under broad direction to coordinate transition activities across projects, suppliers and service teams where required. Performs an extensive range and variety of complex technical and/or professional work activities. The primary objective of the Transition Planning and Support role is to coordinate resources to ensure specifications for the service design are realized and starting with the transition phase, to identify, manage and limit risks that could interrupt the service in operation.


Engages with technical design and project managers or Project Management Office, to ensure correct products are produced, in a timely fashion. Evaluates the quality of project outputs against agreed acceptance criteria.

Evaluates and independently appraises the internal control of automated business processes, based on investigative evidence and assessments undertaken by self or team. Ensures that independent appraisals follow agreed procedure and advises others on the review process. Provides advice to management on ways of improving the effectiveness and efficiency of their control mechanisms. Identifies and evaluates associated risks and how they can be reduced.

Required exp:

8+ years experience with delivery of Service Management for a large scale business operation with demonstrated experience with related discipline responsibilities.

8+ years experience with development of policies, processes and procedures for Knowledge Management

Strong experience with Infrastructure Project Management

Prefers 4 year degree
Prefers ITIL Certification

• Describe the project this resource will be working on: Various capital/new build infrastructure projects that support the rest of the organization.

• Are you looking for someone with a strong background in Automation testing? No – would be a nice to have.

• What skillset are looking for? For example are you looking exp with MS Project, Any Specific infrastructure background? Project would be nice, but not required. Definitely needs to have infrastructure background in one or more of these areas:
 Server builds – windows and/or UNIX and VM
 Storage
 Corporate networking
 DataCenter support needs
 IT Service Desk support needs
 Infrastructure operations team needs

• Top 3 skills to be successful in this role:
Other than one or more of the above…
1. Ability to bring clarity from chaos
2. Well organized (as we are not yet)
3. Flexible – we are still forming what this role looks like

• Standard Work Hours: M-F, 8/9 am start time – 8 hours a day (core team hours are 9-3 so must be present during those hours but otherwise flexible).

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