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eCommerce, Program Manager

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eCOMMERCE PROGRAM MANAGER (RETAIL)
START DATE: ASAP
CONTRACT: 6 MONTHS
LOCATION: SAN FRANCISCO

** A FORTUNE 500 FASHION COMPANY IS LOOKING FOR AN EXCEPTIONAL eCOMMERCE PROGRAM MANAGER FOR THEIR WHOLESALE TEAM **

DESCRIPTION:
We are looking for an eCommerce Program Manager with internal drive and diligent attention to detail to join our team in managing eCommerce projects. This role is responsible for overseeing a major ecommerce wholesale channel, including management of and coordination of several internal and external teams. You will be responsible for developing a marketing roadmap, as well as implementation and analysis of marketing campaigns. This role is responsible for overseeing daily order, platform and reporting management, and customer service email support. You will serve a critical role in overseeing order fulfillment, daily program maintenance, results reporting and supporting a positive customer experience. You will start with the systems and methodologies we have created and advise on efficiency improvements based on learnings and adaptations in volume.

RESPONSIBILITIES:
• eCommerce Program Management
• Marketing Roadmap Development
• Marketing campaign Implementation and Analysis
• Merchandising Management
• Order and Inventory Management
• Program KPI Reporting
• Customer Service Oversight

REQUIREMENTS:
• Bachelor’s degree or work experience equivalent
• 3+ years eCommerce program management experience
• 1+ year customer service experience
• Excellent written communication skills
• Diligent attention to detail
• Proven adaptability to various technologies for program / project management (ie. Excel, Pivot Link, SQL)
• Extremely high level of personal and professional integrity
• Creative problem solving

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