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eCommerce Operations Coordinator

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The Global Online Team is looking to hire an eCommerce Operations Coordinator. This role will support all activities associated to managing our client’s online Storefronts across through maintenance of the catalogue of products, supporting marketing initiatives to drive sales for our client’s franchises’ across Digital Distribution.

Manage all product information on the online Storefronts across North America, ensuring accurate localized copy is displayed and appropriate creative are used across all areas of real estate.

Execute the pricing strategy for online Storefront, including making changes to prices as per Managers or Territory managers request, and conduct regular competitor analysis to ensure our client remains competitive against other etailers and retailers.

Set up and manage process to distribute offer incentives and other ad hoc communications via email to customers

Position Responsibilities:
70% Catalogue maintenance
Manage content set-up across all our client’s D2C storefront, including our client’s eCommerce site and the client’s (download manager) in-app store.
Collate all assets including product descriptions and images for new products
Coordinate localization of assets
Populate CMS with localised assets
Execute merchandising updates on to maximize conversion
Set up cross / up sells for all products
Ad hoc changes to product content such as creation of new images and promotional copy.

25% - Promotion and marketing support
Create tagged links for all marketing campaigns and partner sites.
Offer setup to execute planned marketing/merchandising promotions
Ad hoc fulfilment of customer incentives such as providing customers with unlock codes and other bonus content.
Track productivity
Product setup (including number of touches, and categorization of reasons for touches
Product setup/maintenance error rates
Meeting agreed upon service level agreements (SLAs)

5% - Reporting
To manage all aspects of content on all our client’s Direct to Consumer storefronts, including Online Store and the Download Manager in-app store, including (but not limited to) new product set-up, pricing and promotional activities.

As an Online Commerce Operations Coordinator, you will work in a small team with the primary role of maintaining the online Storefronts, manage price changes and support online marketing activity to drive sales through the Storefront.

You will work closely with various contacts, both internally and externally, to configure products from pre-order through to release including the delivery of pre-order incentive delivery and related customer messaging.

Strong communication across key stakeholders within our client’s different departments, suppliers and agencies to achieve goals.

Communication with territories, our client’s .com teams, and Global Online team. Territory alignment will be a key aspect to this role.

Provide a solid structural, procedural and functional online environment for online store.

Create, set and monitor regular marketing campaigns across new release titles.

Principal Working Relationships:
Online Marketing Manager
Our client’s Labels, product development and franchise marketing teams
Our client’s marketing teams
Marcomms, Community Management, Customer Support teams

Special Knowledge or Skills:
Microsoft Office knowledge essential (Excel, Word, Powerpoint)
High degree of initiative - must be able to act independently to achieve specific aims.
Must be able to be innovative, passionate and responsible.
3+ years of comparable E-commerce experience; FMCG industry experience highly desirable
Self-motivated, independent worker with entrepreneurial passion and ability to effectively multi-task
Excellent communication skills – with fluency in written and spoken English.
Knowledge of the Online market essential.
Knowledge of marketing preferable.
Knowledge of an industry similar to ours (e.g. video/music/etc.) preferable.

Position Qualifications/Skills:
Education -High level of education (BA required)

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