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eCommerce Operations Coordinator - Matt backfill

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This role will support all activities associated to managing the Storefronts across through maintenance of the catalogue of products, supporting marketing initiatives to drive sales for franchises’ across Digital Distribution.

Manage all product information on the comany Storefronts across North America, ensuring accurate localized copy is displayed and appropriate creative are used across all areas of real estate.

Execute the pricing strategy for company Storefront, including making changes to prices as per Managers or Territory managers request, and conduct regular competitor analysis to ensure company remains competitive against other etailers and retailers

Set up and manage process to distribute offer incentives and other ad hoc communications via email to customers

Position Responsibilities:

70& - Catalogue maintenance
Manage content set-up across all D2C storefronts.
Collate all assets including product descriptions and images for new products
Coordinate localization of assets
Populate CMS with localised assets
Execute merchandising updates on to maximize conversion
Set up cross / up sells for all products
Ad hoc changes to product content such as creation of new images and promotional copy.

25% - Promotion and marketing support
o Create tagged links for all marketing campaigns and partner sites.
o Offer setup to execute planned marketing/merchandising promotions
o Ad hoc fulfilment of customer incentives such as providing customers with unlock codes and other bonus content.
Track productivity
o Product setup (including number of touches, and categorization of reasons for touches
o Product setup/maintenance error rates
o Meeting agreed upon service level agreements (SLAs)

5% - Reporting

Position Responsibilities & Duties:

To manage all aspects of content on all Consumer storefronts, including Download Manager in-app store, including (but not limited to) new product set-up, pricing and promotional
activities.

As an Online Commerce Operations Coordinator, you will work in a small team with the primary role
of maintaining the Storefronts, manage price changes and support online marketing activity to drive sales through the Storefront.

You will work closely with various contacts, both internally and externally, to configure products from pre-order through to release including the delivery of pre-order incentive delivery and related customer messaging.

Strong communication across key stakeholders, suppliers and agencies to achieve goals.

Communication with territories, teams, and Global Online team. Territory alignment will be a key aspect to this role.

Provide a solid structural, procedural and functional online environment for product.

Create, set and monitor regular marketing campaigns across new release titles.

Principal Working Relationships:
• Online Marketing Manager
• Labels, product development and franchise marketing teams
• Marketing teams
• Community Management, Customer Support teams


Special Knowledge or Skills:

Microsoft Office knowledge essential (Excel, Word, Powerpoint)
High degree of initiative - must be able to act independently to achieve specific aims.
Must be able to be innovative, passionate and responsible.
3+ years of comparable E-commerce experience; FMCG industry experience highly desirable
Self-motivated, independent worker with entrepreneurial passion and ability to effectively multi-task
Excellent communication skills – with fluency in written and spoken English.
Knowledge of the Online market essential.
Knowledge of marketing preferable.
Knowledge of an industry similar to ours (e.g. video/music/etc.) preferable.

Position Qualifications/Skills:
• Education - (BA required)

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