We are looking for an Account/ Project Manager to join a local team as our client's first ever Account/ Project Manager! You will have the opportunity to build on existing account management practices and play a central role in the success of the agency, and the success of their clients. In this role, you will be the conduit between clients, the internal team, and management. Forge strong professional relationships with clients
Must haves to excel in this position:
Exceptionally skilled at developing and managing client relationships, as well as relationships with internal teams.
Excel at juggling priorities, time management, effective communications, managing projects, and running effective meetings.
You are able to understand clients' business goals, work with the team to develop an effective strategy to meet client goals, and challenge the team to deliver exceptional results.
Ability to evaluate client satisfaction, retention, and improving the team's efficiency.
This is NOT a sales position
Roles & Responsibilities:
Manage all aspects of client projects and strategies including day to day client communication, deliverables, project plans and timelines, and project wrap-up
Fully understand client campaign goals
Ensure that strategies, tactics, and reporting align with client business goals
Manage projects and ongoing services within designated scope and hours
Help the team exceed client-identified business objectives
Maintain an effective client call & meeting schedule
Regularly identify and communicate opportunities for services-related strategies to clients
Provide account status updates to management
Manage internal capacity and utilization reporting in a timely manner
Identify account growth opportunities
Draft and review all statements of work/proposals/estimates with internal and client teams to ensure accuracy and ability to execute effectively
Bachelors degree in business, marketing, or advertising
3-5 years of agency account or project management experience
Solid understanding of search & social media marketing strategies and web analytics
Understanding of marketing strategies for B2B clients
Strong communication, listening, and interpersonal skills
Ridiculous organizational skills
Absolute command of Microsoft Office, Word, Excel and PowerPoint