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Writer/Traffic Manager

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Our top F100 financial services client is looking for an experienced professional to play a hybrid role as a Corporate Copywriter/Traffic Manager to manage and track incoming requests through their CMS portal. This role will be managing web content deliverables and creating internal communications and B2B content for for the brokerage call center environment.

Partnering with internal subject matter experts, business planning and communication team members, the Corporate Copywriter/Traffic Manager will:


- Review and route all incoming requests from various internal team members and develop process documentation, conduct research and reconcile conflicting information, facilitate and establish and manage review cycles, write and copyedit complex material
- Work with Subject Matter Experts to prepare contact center resource information, review and edits content, and direct publishing on InfoMAX and in SharePoint 2013 environments
- Partner closely with the Communications Consultant who serves as the editor of an operational newsletter for frontline team members, and publishes online content.
- Support the creation (copywriting and editing) of storytelling content and general web content deliverables for internal and B2B audiences. These include: operational newsletter updates for frontline team members, client success stories, leader messaging, etc.
- Review for accuracy and quality assurance (grammar, spelling, clarity)

Basic Qualifications:
- 5+ years technical documentation and publication experience
- Excellent client service skills
- Demonstrated strong sense of urgency
- Excellent working relationships with business partners
- Strong proficiency in MS Office

Preferred Qualifications:
- Corporate/F500 work experience
- Bachelor’s degree in English, Journalism, Communications or Business
- Experience with a enterprise level CMS and/or SharePoint 2013 administration

About the Line of Business:
The Client Contact Center is a world class client contact center delivering exceptional client experiences with engaged team members who own the quality of every client interaction. Its leadership team works collaboratively to develop and execute the organizational strategy to increase team member engagement, improve the client experience, drive operational efficiency and accelerate its sales focus.

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