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Workflow Coordinator

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The Workflow Coordinator’s primary responsibility is to manage project activities in the Electronic Publishing (EP) department under cost, resource and schedule constraints. Collaborates with supervisors and makes decisions regarding the distribution of projects and prioritization of work within the department. The coordinator meets with customers in person and also confers with customers regarding work that is received via electronic transmission or interoffice mail. The Workflow Coordinator actively monitors the production process and suggests improvements where efficiency and effectiveness can be achieved.

• Manages multiple projects; acts a project administrator intermediary for enterprise-wide initiatives; schedules, controls, documents and manages electronic production work so that repeatable success can be realized over time. Sometimes manages individual tasks of an overall project and conflates them into a cohesive whole. Facilitates the function where business needs and technology resources meet. Understands the different needs associated with different global locations.

• Ensures projects are performed and delivered under cost, resource and schedule constraints. Acts as a client representative and determines and implements the exact needs of the client based on knowledge of the business. Has the ability to adapt the various internal procedures of the EP department to ensure that client satisfaction is realized. Envisions multiple projects from start to finish and prioritizes resources and tasks for successful completion by managing deadlines and client expectations. Continuously monitors and measures project success and elucidates time and cost to the business and supervisors in terms of errors, fixes and additional work needed.

• Adheres to quality standards and process SLAs while validating requests for submission. Coaches and collaborates with internal clients and account management for efficient job submission, often acting as a plenipotentiary for EP. Uses critical thinking and problem solving skills to efficiently identify and solve project issues and evaluate risk. Anticipates problems and resolves them before they happen. Improves project success by applying known industry best practices in publishing

• Develops and maintains cordial relationships with clients, account management and team members

Requirements

• High school diploma/equivalent and 2 years related work experience, or
• Associate degree and 1 year related work experience, or
• College degree

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