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Wholesale Operations Sr. Specialist

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Wholesale Operations Sr. Specialist
Provides ops support for 1 or more Key Wholesale account(s) which generate at least $50 mil in revenue. The Sr. Specialist will be the lead Wholesale Ops team liaison & support initiatives as needed.

Principal Working Relationships:
Reports to Senior Wholesale Operations & Allocations Manager
Manages operational relationship between BE and wholesale account(s)
Interacts with all corporate teams to improve and maintain excellent operational service for customer
Acts as liason between Sales and corporate (Allocations, Accounting, Production, Channel Planning,
Inventory Management, Inventory Control, Production, DC, Transportation) teams

Position Summary:
The Wholesale Operations Senior Specialist provides operational support for one or more Key Wholesale account(s) which generate at least $50 mil in revenue. This position acts as primary communication & operations liaison between Customer, Sales, Allocations, Distribution Center & Transportation, working along with Wholesale Operations Mgr to achieve sales goals & maximize account profitability for assigned account(s).

Provides effective customer service support and order coordination from forecast to confirmed shipping.
The Sr. Specialist will be the lead Wholesale Ops team liaison & support initiatives as needed.
Manage life cycle of sales orders from forecast to fulfillment (OTS, EDI, order entry & booking, etc.)
Manage operational relationship between BE & wholesale account(s)
Analyze business needs and strategize cross functionally with supply chain leaders
Provide daily, weekly and monthly updates regarding order status to Sales, Customer and Management
Lead weekly internal and external (customer facing) meetings, setting agenda, provide recaps and driving resolution
Ensure account contractual obligations are met through problem solving and analytical skills. Trouble shoot orders are appropriate
Provide product information and availability on customer by customer basis
Research and resolve returns, chargebacks and claims in timely manner by working with appropriate departments
BA/BS or equivalent work experience
2 - 3 years of Customer Service experience
ERP Order Management experience a plus
Able to process and edit at detailed level
Ability to analyze data and make determinations on hot to proactively identify business opportunities
Ability to multi task
Strong organization and communication skills
Excellent written and interpersonal skills
Excellent Customer Service

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