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Web Operations Specialist

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This role focuses on operational support for games and legacy in-the-box internet games. As part of a small game studio team, the contractor will focus on two core functions: operations/service engineering for Azure-based external customer-facing web properties, and some testing of web applications and web services on these properties. The vendor will have a variety of responsibilities to help manage the day-to-day functioning of the web site infrastructure and associated services, so solid skills related to operations, web-focused testing, analytical and problem resolution, and excellent communication are a must.

Responsibilities include:
• Day-to-day management and upkeep of high-availability Windows Azure-based infrastructure, supporting a variety of web applications and online services.
• Work closely with the Operations group, Dev/Test, and other internal stakeholders to manage web site platform changes, deployments, and updates.
• Provide tier three incident management and operational support for web sites and services.
• As needed, manual testing of new and existing web sites and services.

Minimum qualifications:
•2-4 years of Operations/Service Engineering experience for customer-facing web properties.
•1-3 years Azure site management. Experience with incident management, account management, application migration processes, web architecture and integrations, and automation.
•Designs and develops test plans, performs repeatable testing procedures and processes.

Skills:
•1-3 plus years of software testing experience, 2 years in a client/server environment required.
•Must have solid knowledge of software quality assurance practices, with strong testing aptitude.
•Must have the ability to read logical and physical data model diagrams.
•Ability to read and write C/C++ and VB required. Visual Basic, MFC, OLE, Internet tools, NT, compiler preprocessor preferred.
•Knowledge of personal computer hardware may be required.

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