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Web Content Publisher

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Proofread, update, and maintain all customer support portal content. Publish and update content in all supported languages, while adhering to the in-house style guide. Respond to content update requests,
clarifying details when necessary, and make comprehensive changes to reflect consistent information for client site. Provide excellent customer service by responding in a timely, professional manner upon
completion of content requests, and explain why all or part of the request could not be fulfilled, when necessary. Thoroughly test content in relevant browsers and on relevant devices. Follow established
processes, implement projects, create documentation, and incorporate perspective to ensure a comprehensive job is done. Assist in meeting overarching content goals by handling other writing, editing, and project tasks as assigned.

The Web Content Publisiher helps customers solve problems by delivering the right solution at the right place at the right time. The CE is accountable for creating, maintaining, and optimizing text articles on a global scale. You will partner closely with Content Managers, Subject-Matter Experts, and other Content Editors to write and edit useful and easy-to-understand travel help articles for our customers.

Key Responsibilities:
• Work with business teams to develop global content that drives user engagement and decreases call propensity
• Ensure content is accurate, functional, and relevant
• Make content updates as data and/or business needs change
• Follow established standards for quality, scope, and usability of content
• Create, edit, update, and publish content across multiples sites

Qualifications:
• Minimum of 3 years of relevant web publishing / content QA experience
• Excellent written and oral communication skills
• 2-3 years of experience with HTML editors, Excel, Word, and Web publishing tools
• 2-3 years of experience working in a content management system
• SEO experience a plus
• JavaScript experience a plus
• Ability to deal with ambiguity and change within a fast-paced, Agile environment
• Ability to follow processes and juggle competing priorities

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