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Web Content Project Manager

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Web Content Project Manager

Support and project manage content updates for Consumer and Business web properties.

This includes coordinating the work of a remote offshore team.

Work hours – afternoon and evening hours (1pm-9pm or 2pm-10pm)

Responsibilities Include:

• Triage requests for work from multiple projects, work with clients to clarify unclear requests, and assign work requests to appropriate staff.
• Monitor workload & progress of onsite as well as remote team and adjust priorities in individual queues for work backlog as needed.
• Communicate consistently and keep team members and clients well informed of changes as it relates to their projects.
• Assist with onboarding new resources (e.g. request appropriate systems access).
• Content entry into an enterprise Web CMS
• Identify opportunities for continuous improvement of processes around traffic management and lead improvement efforts (may include influencing clients & staff to change work processes and/or learn new tools)
• Depending on workload and skills, project manager may be asked to pitch in on some of the work itself.

Desired Skills:

• Experience with content entry and Web Content Management Systems; TeamSite experience a plus
• Good organization Skills
• Excellent verbal/written communication
• Negotiation Skills
• Problem-Solving skills
• Good personality/attitude
• Attentive to detail
• Adaptable to change
• Sensitivity in working with people from different cultures

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