Web Content Mgr/Editor

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Web Content Mgr/Editor Lvl 3 Web Content Mgr/Editor Lvl 3

Richmond, VA

Start Date: End Date:

05/21/2012 05/21/2013

Job Description:

Content Manager

The Content Manager role will be responsible for updating and creating web content for Call Center Agents other countries. The role requires an extensive understanding of content management principles & electronic performance support.
This person will have a strong writing background, keen attention to detail and will be able to apply established styles and standards to content.

This person will be able to work in a time-sensitive environment and be flexible as schedules and process needs change as well as have the ability to work independently and as part of a group.

Responsibilities include:

? Author content according to instruction from Content Analyst and established standards
? Identify content gaps and solve through research
? Manage workload appropriately; efficiently service multiple requests
? Keep Content Analyst informed of capacity status
? Key Skills: experienced authoring skills, logically structure content, communication, attention to detail, and basic HTML skills

Basic Qualifications:
* Bachelor?s degree or 4 years professional experience in content information management.

Preferred Qualifications:
? Understanding of content management, with demonstrated ability to apply concepts to daily work
? Understanding of performance support, with demonstrated ability to apply concepts to daily work
? Strong writing/analytical skills
? Experience in a call center or similar time-sensitive environment