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Web Content Manager/Strategy Lead

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The Web Content Manager/Strategy Lead will orchestrate content development projects, content governance and stakeholder engagement for our full service HR web site. This position will use your writing, editing, influencing, project management and creative skills to improve our user experience. Position offers the ideal candidate an exceptional opportunity to not only manage content projects with a variety of clients across Human Resources but also help us improve our user experience by designing and applying consistent, usable content templates and using web analytics to help us analyze usage patterns and recommend actions for improvement.

This resource will be responsible for defining content strategy, managing content deliver for web projects, and content design and delivery.

Top responsibilities:
• Work with various business partners to drive and support the adoption of My HR as a primary delivery channel for HR information and services;
• Work as part of a User Experience team to lead the content strategy area of our delivery;
• Define and document content delivery standards and templates for excellent, consistent user experience;
• Ensure that corporate style guide is applied for consistent voice and branded delivery;
• Manage HR content governance – define processes to manage content currency and accuracy;
• Manage the content delivery track for web delivery projects;
• Define a task template for content development work that can be reused to estimate and perform content work;
• Work with project manager to incorporate content development tasks and timelines within an overall project plan;
• Intake client requests for web delivery and work with clients to design effective web delivery.

• Will work with UX designer to design and develop content required for design;
• Position requires excellent people and influencing skills to take client documents and adapt them for web delivery;
• Strong writing and editing skills to adapt client provided information for effective web delivery;
• Experience in web usability and applying usability principles to improve our web site user experience;
• Ability to get content approved in a challenging environment (many reviewers/approvers, unclear ownership);
• Be comfortable working virtually with clients who are geographically distant.

Required Skills/Experience:
• 7+ Years of writing/editing or digital publishing experience;
• Broad-based knowledge of web delivery: HTML, CSS, Portal technology, dynamic content, writing for the web, social media;
• Portal experience preferred – particularly the use of personalization to deliver the right content to the right audience;
• Familiarity with content management systems preferred: IBM Web Content Management, Teamsite; Demonstrated ability to supervise or mentor team members;
• Demonstrated ability to develop and sustain relationships with peers and internal clients;
• Excellent written, verbal and interpersonal skills

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