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Web Content Manager

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Web Content Manager

Is your content comprehensive, engaging, thorough and compelling?
We are looking for someone who truly gets the importance of web content, the organizational element and the know how to determine each.
This is no small order.

The Content Manager role will be responsible for updating and creating content based on varying levels of instruction from a Content Analyst. The role requires an extensive understanding of content management principles & electronic performance support so that content is structured appropriately to meet the needs of a diverse group of call center support agents. This person will have a strong writing background, keen attention to detail and will be able to apply established styles and standards to content. This person will be able to work in a time-sensitive environment and be flexible as schedules and process needs change as well as have the ability to work independently and as part of a group.

Responsibilities include:

• Author content according to instruction from Content Analyst and established standards
• Identify content gaps and solve through research
• Manage workload appropriately; efficiently service multiple requests
• Keep Content Analyst informed of capacity status
• Key Skills: experienced authoring skills, logically structure content, communication, attention to detail, and basic HTML skills

Basic Qualifications:
* Bachelor’s degree or 4 years professional experience in content information management.


Preferred Qualifications:
• Understanding of content management & performance support with demonstrated ability to apply concepts to daily work
• Strong writing/analytical skills
• Experience in a call center or similar time-sensitive environment

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