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Web Content Manager

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Fortune200 financial services company in Chicago is seeking a Web Content Manager, responsible for updating and creating content based on varying levels of instruction from a Content Analyst. The role requires an extensive understanding of content management principles & electronic performance support so that content is structured appropriately to meet the needs of a diverse group of customer's and call center support agents. This person will have a strong writing background, keen attention to detail and will be able to apply established styles and standards to content. This person will be able to work in a time-sensitive environment and be flexible as schedules and process needs change as well as have the ability to work independently and as part of a group.

Responsibilities include:

• Author content according to instruction from Content Analyst and established standards
• Identify content gaps and solve through research
• Manage workload appropriately; efficiently service multiple requests
• Keep Content Analyst informed of capacity status
• Key Skills: experienced authoring skills, logically structure content, communication, attention to detail, and advanced HTML skills

Basic Qualifications:
* Bachelor’s degree or 4 years professional experience in content information management.


Preferred Qualifications:
• Understanding of content management and performance support, with demonstrated ability to apply concepts to daily work
• Strong writing/analytical skills
• Experience in a call center or similar time-sensitive environment

Technical Knowledge
MS Word - 5+, Advanced HTML (required), CSS (desired), experience with GitHub, Nexio, TeamSite and Jenkins (highly desired), experience using WysWig editors and recognizing the garbage code they inject to ensure responsive code displays correctly on all devices, especially with regulated table formats

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