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Web Analyst, Global eCommerce (2557171)

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This is an exciting opportunity to be part of a highly talented team focused on developing a world-class online business.

The purpose of this position is to support the growth of eCommerce globally by executing analysis and reporting. This role includes working closely with cross-functional team members as well as external vendors.

Key responsibilities

This role is responsible for providing data and reporting to optimize the site experience and inform eCommerce business strategies.

Analytics execution
• Conduct analyses including: site analysis, creative analysis, customer analysis, competitive benchmarking, site satisfaction
• Monitor business performance and perform ad hoc data analysis as needed
• Partner with site analytics vendors

Test and site experience execution
• Manage A/B testing from objective to execution to measurement – ensure flawless site experience and data integrity
• Analyze performance of recommendation/personalization features and execute optimization

Reporting, tools & data quality
• Deliver ongoing reports: weekly, monthly, and quarterly reports that highlight key trends and insights
• Ensure data quality: support reporting QA, troubleshoot and resolve inconsistencies

• Education: BS/BA in a relevant field
• Experience: 2-4 years experience in a web analytics role
• Analytical: strong analytical and problem-solving skills including statistics knowledge
• Execution: excellent attention to detail and follow through
• Project management: ability to manage multiple tasks involving multiple cross-functional team members
• Judgment: ability to effectively prioritize tasks and efficiently escalate issues
• Approach: energy and enthusiasm to drive results; must be self-motivated, proactive, and flexible
• Tools: proficient in Omniture/SiteCatalyst; strong Word and PowerPoint skills; ability to quickly learn new web-based eCommerce tools
• Industry knowledge: passionate about apparel and eCommerce

Additional Qualifications
• Prior retail/apparel eCommerce experience preferred
• Experience with A/B testing tools preferred
• Experience with on-site recommendation and/or personalization tools preferred
• Experience with global teams highly desired

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