Responsibilities:

• Become an expert in the support experience for video creators, public figures, and media companies on our social media platform
• Develop a deep expertise in our video products and how they are being used across constituent groups
• Serve as the primary video support point of contact for our video creators, public figures, and media companies
• Support and communicate with video creators and our media partners, to understand and resolve their inbound product questions and issues
• Communicate and collaborate cross-functionally in order to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
• Make informed recommendations to improve the video creator and media company experience with our video products, the supporting workflows, and address areas for product optimizations

Requirements:

• 2+ years of experience in customer service or account management, working in the online video or video space strongly preferred
• Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role
• Industry and business knowledge of video creators, digital publishing and/or media companies preferred
• Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
• Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
• Deep understanding of and a passion for our social media platform and online video products
• Extremely reliable, consistent, agile, and hard-working!

Education:

• BA or BS Degree or higher