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Video Monetization Specialist

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Responsibilities:

  • Become an expert in the support experience for video creators, public figures, and media companies on our social media platform
  • Develop a deep expertise in our video products and how they are being used across constituent groups
  • Serve as the primary video support point of contact for our video creators, public figures, and media companies
  • Support and communicate with video creators and our media partners, to understand and resolve their inbound product questions and issues
  • Communicate and collaborate cross-functionally in order to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
  • Make informed recommendations to improve the video creator and media company experience with our video products, the supporting workflows, and address areas for product optimizations

Requirements:

  • 2+ years of experience in customer service or account management, working in the online video or video space strongly preferred
  • Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role
  • Industry and business knowledge of video creators, digital publishing and/or media companies preferred
  • Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
  • Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
  • Deep understanding of and a passion for our social media platform and online video products
  • Extremely reliable, consistent, agile, and hard-working!

Education:

  • BA or BS Degree or higher

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