Here is YOUR chance to work at a TOP online social media company in Mountain View, CA!
Duties: •Become an expert in the support experience for video creators, public figures, and media companies
•Develop a deep expertise in video products and how they are being used across constituent groups
•Serve as the primary video support point of contact for video creators, public figures, and media companies
•Support and communicate with video creators and Facebook’s media partners, to understand and resolve their inbound product questions and issues
•Communicate and collaborate cross-functionally in order to lead creator and partner issue resolution across teams, and troubleshoot quickly and effectively to drive resolution
•Make informed recommendations to improve the video creator and media company experience with video products, the supporting workflows, and address areas for product optimizations
Skills: •2+ years of experience in customer service or account management, working in the online video or video space strongly preferred
•Strong communications skills and the ability to work effectively cross-functionally, both internally and externally is essential for success in this role
•Industry and business knowledge of video creators, digital publishing and/or media companies preferred
•Ability and experience in working independently and a track record of taking initiative in uncertain, dynamic environments
•Demonstrated ability to think strategically about complex issues, leading to thoughtful recommendations and action plans
•Deep understanding of and a passion for and online video products
•Extremely reliable, consistent, agile, and hard-working!
BA or BS Degree or higher